Early access code is "invalid"

[Leigaon]

too many players buying either the wrong early access code version or a defect code not that they know if its wrong or right ............SE must act fast

What would be the wrong one is what I'm wondering. I bought it online, it had a click by the bonus code to validate, sent me a text to confirm and put in the digits in the text message. Placed those in got my 20 digit code. Went to redeem code on the link like the one someone gave above and it has you log in and use the 20 digit code, XXXXXX-000-XXXXXX-000 and it gave me another one with the XXXX-XXXX-XXXX-XXXX-XXXX, says to use it at Mog station. Go to Mog station and it lets me redeem the pre order items but not the early access part or register it for the expansion.

Unless I'm missing a step, I will read them again.

[Kheni]

too many players buying either the wrong early access code version or a defect code not that they know if its wrong or right ............SE must act fast

ALOT OF PEOPLE and i mean ALOT order the xpack at the last minute and do not pay attention to which one they are clicking on it was like this when 2.0 first released they didnt know which one they purchased

[mrCK]

I purchased FF14 from the Square Enix website, and Pre-ordered Heavensward from the same website. I'm unable to apply my code to any and all code inputs. Via mogstation (Code redeem, Heavensward key option, early access) and via Heavensward site. Any of them. My friend, who purchased it through steam, is able to download the expansion.

Why can't i?

[BrutalNeko9640]

I'm still having the same issue, too..
I purchased FFXIV via the SE website, not steam and the expansion through ShopTo. I activated the code I was sent by ShopTo and was sent a code by SE to use in the mogstation. The preorder activation site tells me I will be able to have early access and the items etc, and every time I go on it, it shows the mogstation code. But when I enter it into the mogstation, it keeps telling me it's invalid. I made sure it's all caps, I tried typing it and pasting it in, no luck :/

[Lucke]

I ordered from Amazon. Non-steam version. Digital game code version. In my Amazon library, I see a code that looks like XXXX-XXXX-XXXX-XXXX-XXXX which I assume is the code I need. I don't have anything that looks like XXXXXX-000-XXXXXX-000. I put the 20 digit code in the Mogstation under pre-order code and it's invalid.

[Brytor]

I ordered from Amazon. Non-steam version. Digital game code version. In my Amazon library, I see a code that looks like XXXX-XXXX-XXXX-XXXX-XXXX which I assume is the code I need. I don't have anything that looks like XXXXXX-000-XXXXXX-000. I put the 20 digit code in the Mogstation under pre-order code and it's invalid.

Same, The code works for registering the normal expansion but was invalid for the early access. SO now I am sitting with an account that says I have the Collectors edition registered on my account but I have no early access....

[Baximus]

I've also ordered from Amazon with no luck validating the code. I'm hoping it's just congestion, because I really don't want to be left in the dust.

[ZayneJ333]

Ordered the expansion from steam, while also owning the base client on steam, and neither of the codes work. Put them in the proper way and all I get is "The entered code is invalid."

[Lucke]

I wonder if the code works when registering HW. But I wonder if that disqualifies me from Early Access. The HW register key is the same length code as the EA code.

[MissE]

Same, The code works for registering the normal expansion but was invalid for the early access. SO now I am sitting with an account that says I have the Collectors edition registered on my account but I have no early access....

Same here. I think the code Amazon gave us is for launch. Now it just looks like this :



I think we are missing the pre-order bonus / early access code. I can log in, but have no access to the Heavensward content.

Edited : Someone contacted Amazon and said they are working on getting the codes emailed.