Early access code is "invalid"

[Leigaon]

too many players buying either the wrong early access code version or a defect code not that they know if its wrong or right ............SE must act fast

What would be the wrong one is what I'm wondering. I bought it online, it had a click by the bonus code to validate, sent me a text to confirm and put in the digits in the text message. Placed those in got my 20 digit code. Went to redeem code on the link like the one someone gave above and it has you log in and use the 20 digit code, XXXXXX-000-XXXXXX-000 and it gave me another one with the XXXX-XXXX-XXXX-XXXX-XXXX, says to use it at Mog station. Go to Mog station and it lets me redeem the pre order items but not the early access part or register it for the expansion.

Unless I'm missing a step, I will read them again.