http://i.imgur.com/LKnseYN.jpg

but that can't be right because I have the base, and I've spent considerable hours on it. I've been a subscriber for 3 months

http://na.finalfantasyxiv.com/lodest...acter/9316169/

I've heard that upgrading from Steam free trial causes this problem. If so what can I do, because Steam's customer service is basically non existent.

Please help