So I got my pre-download to work! I started reading over the EA details on the lodestone, and saw this:

"PlayStation®4
Visit the “Settings” menu of the PS4, then select “PlayStation™Network/Account Management,” then “Account Information.” Scroll down and select “Services List,” and find “FANTASY XIV: A Realm Reborn.” Selecting it will show Heavensward early access. This will also grant you the in-game bonus items at release."

So I opened up all the HW related stuff and went back to check my pre-order and I was able to start downloading the 1.7gb