you should have got a an 18 digit code on the 1st receipt, if not then GS should give it to you or they are lie'd to you about not being able to pull it up. cause i lost my receipt with my preorder code on it, and they pulled it up and gave it to me. now if you have that code you will need to go to the ff14 HW preorder website https://preorder.na.finalfantasyxiv.com/ and type in the 18 digit code there and then the early access code will be emailed to your account that is attached to your SE account