im from 1.0 and bought arr from steam and se says got buy hw from someone else

[Captaindownsyndrome]

So I'm from 1.0, but I bought arr from steam Pre-Order heavenward from steam and SE says got buy heavenward from somewhere else to get a working key?! it makes my blood boil, this isn't OK this fills like 1.0 all over again. They need fix this not say buy it somewhere else returns are pain on steam even with there new system and I like buying my game on steam with steam wallet cards, and there not going give me return for arr I bought from them, can't see why people think this OK its SE being lazy again.
Can you help me get this through to SE that this isn't OK that they need fix this and how it's lazy and we put up with a lot from SE from 1.0 lazy unfinished game and payment problems to out of control spamming in game it got to stop. they need start given a crap about their clients. please help me.