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  1. #1
    Player
    Amckfarq's Avatar
    Join Date
    Jun 2015
    Location
    Ul'dah
    Posts
    5
    Character
    Akira Onoir
    World
    Alpha
    Main Class
    Goldsmith Lv 100

    Heavensward Preorder on PSN (EU) - MIA!

    I have not heard anything from SE about this or PlayStation themselves and there does not seem to much discussion about it anywhere I can find.

    What I want to know why has EU not been able to preorder Heavensward through PSN yet NA can. The update for the store (Every Wednesday around 2pm) has come and gone and even an official update on the blog fails to mention it (The NA blog entry included info that NA users can preorder it). Will it be available during the week or do we have to wait 1 or 2 weeks or even have to wait until release. Communication with the customer is non existent and appalling.

    Maybe I am looking in the wrong places, maybe it is available for the EU. I will gladly eat humble pie at this point, I crave to be proven wrong in this instance.
    (6)

  2. 06-04-2015 02:24 AM
    Reason
    nvm

  3. #2
    Player
    Kaskel2000's Avatar
    Join Date
    Apr 2014
    Posts
    52
    Character
    Caladren Loneheart
    World
    Odin
    Main Class
    Thaumaturge Lv 50
    Hopefully we will have some news soon but they are pretty tight lipped when it comes to communicating this sort of thing.
    (0)

  4. #3
    Player JayCommon's Avatar
    Join Date
    Aug 2013
    Location
    Gridania
    Posts
    963
    Character
    Indaki Sativa
    World
    Gilgamesh
    Main Class
    Dark Knight Lv 60
    We can't anymore for the time being. The pre-orders are severely messed up for the time being because anyone who used to PS3->PS4 free upgrade campaign is not showing on Sony side that we own the PS4 version of ARR. Therefore, it won't let any of us buy the game.

    The only people who were able to pre-order the game, are people who initially bought ARR for PS4, whether it was hard copy or digital. They have since taken the game down completely for everyone. I don't think many people were actually able to pre-order it before it went down.

    And all of this happened yesterday, so since EU store doesn't update until Wednesday it's possible they didn't put it up at all for y'all.

    Check in the Coming Soon section of your sidebar, you should see HW there but unavailable for PS4. It's like that for everyone I've talked to so far.
    (0)

  5. #4
    Player
    Amckfarq's Avatar
    Join Date
    Jun 2015
    Location
    Ul'dah
    Posts
    5
    Character
    Akira Onoir
    World
    Alpha
    Main Class
    Goldsmith Lv 100
    Quote Originally Posted by Kaskel2000 View Post
    Hopefully we will have some news soon but they are pretty tight lipped when it comes to communicating this sort of thing.
    That is the frustrating thing, I would be more understanding/patient if they actually said something about it (NA being available and EU not.
    (0)

  6. #5
    Player
    Amckfarq's Avatar
    Join Date
    Jun 2015
    Location
    Ul'dah
    Posts
    5
    Character
    Akira Onoir
    World
    Alpha
    Main Class
    Goldsmith Lv 100
    Quote Originally Posted by JayCommon View Post
    And all of this happened yesterday, so since EU store doesn't update until Wednesday it's possible they didn't put it up at all for y'all.
    For us it is Wednesday.
    (0)
    Last edited by Amckfarq; 06-04-2015 at 03:33 AM.

  7. #6
    Player
    SakuraMidori's Avatar
    Join Date
    May 2015
    Posts
    557
    Character
    Sakura Kinakina
    World
    Balmung
    Main Class
    Paladin Lv 80
    Quote Originally Posted by Amckfarq View Post
    For us it is Wednesday.
    Like Jay saidthere's a big bug messing everything up as of right now so psn EU will prob pass on it since i'm sure that same bug pass over
    (0)

  8. #7
    Community Rep EU_Community_Team's Avatar
    Join Date
    Nov 2012
    Posts
    326
    Greetings,

    Now that digital pre-orders of the PS3 and PS4 versions of Heavensward are available on the North American PlayStation Store we’d like to give you an update on the situation for pre-orders in Europe.

    We are happy to confirm that the digital versions of Heavensward for PS3/PS4 will be available to purchase on the European PlayStation Store from Friday 19th June!

    By purchasing either the standard or collector’s editions of Heavensward for PS3/PS4 between 19th to 23rd June, you will be able to play Heavensward content throughout the early access period, as well as receive the pre-order bonus items.

    We’ll follow up with further details at a later late, but rest assured that those who wish to order the digital PS3/PS4 versions on the European PlayStation Store, and obtain the pre-order bonuses, will be able to do so!
    (13)

  9. #8
    Player
    XgungraveX's Avatar
    Join Date
    Oct 2014
    Posts
    524
    Character
    Gungrave Hellsing
    World
    Leviathan
    Main Class
    Samurai Lv 90
    Quote Originally Posted by EU_Community_Team View Post
    Greetings,

    Now that digital pre-orders of the PS3 and PS4 versions of Heavensward are available on the North American PlayStation Store we’d like to give you an update on the situation for pre-orders in Europe.

    We are happy to confirm that the digital versions of Heavensward for PS3/PS4 will be available to purchase on the European PlayStation Store from Friday 19th June!

    By purchasing either the standard or collector’s editions of Heavensward for PS3/PS4 between 19th to 23rd June, you will be able to play Heavensward content throughout the early access period, as well as receive the pre-order bonus items.

    We’ll follow up with further details at a later late, but rest assured that those who wish to order the digital PS3/PS4 versions on the European PlayStation Store, and obtain the pre-order bonuses, will be able to do so!
    thats down to the wire any updates on for people who transfer to ps4 during the free upgrade?
    (3)

  10. #9
    Player
    Greven's Avatar
    Join Date
    Aug 2013
    Location
    Gridania
    Posts
    778
    Character
    Chris Von'greven
    World
    Ragnarok
    Main Class
    Dark Knight Lv 80
    Friday 19th is the first day of the early access, it's gonna be a mess.
    (12)

  11. #10
    Player Kosmos992k's Avatar
    Join Date
    Aug 2013
    Location
    Ul'Dah
    Posts
    4,349
    Character
    Kosmos Meishou
    World
    Behemoth
    Main Class
    Paladin Lv 90
    Quote Originally Posted by EU_Community_Team View Post
    Greetings,

    Now that digital pre-orders of the PS3 and PS4 versions of Heavensward are available on the North American PlayStation Store we’d like to give you an update on the situation for pre-orders in Europe.

    We are happy to confirm that the digital versions of Heavensward for PS3/PS4 will be available to purchase on the European PlayStation Store from Friday 19th June!

    By purchasing either the standard or collector’s editions of Heavensward for PS3/PS4 between 19th to 23rd June, you will be able to play Heavensward content throughout the early access period, as well as receive the pre-order bonus items.

    We’ll follow up with further details at a later late, but rest assured that those who wish to order the digital PS3/PS4 versions on the European PlayStation Store, and obtain the pre-order bonuses, will be able to do so!
    Preorder bonuses? You mean waiting for the download from congested servers?

    I rarely criticize you guys. But this is simply ridiculous. Early access starts the day the PSN finally will have this working? I guess we better hope that there are no more screw-ups or delays in getting Early access codes - after Early access has started... The whole concept of a pre-order is that you do it aheadoftime, not after it's already available.

    Tell us though, for the benefit of those in the EU region, have you orSony figured out what to do for players who upgraded from the PS3 to PS4 version? Currently that is completely non-functional in NA. Did no one at SE think to test this in the dev PSN? No one at Sony tested? Come on guys you can do better than this.
    (34)
    Last edited by Kosmos992k; 06-04-2015 at 04:31 AM.

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