Quote Originally Posted by Fortified View Post
You can get one no questions asked if it's within 14 days from purchase and has been played for less than 2hrs. However, they'll still consider it even if it doesn't meet the previous stated questions. OP might as well try; it worked for my friend with Civ5.

http://store.steampowered.com/steam_refunds/
Your friend asked for a refund for Civ5 ...what?!...why?!...WHY?!