First off, Please give your support teams the ability to fix these issues by kicking characters or anything else they would need for other issues! Secondly, This is one of your most profitable games currently, please treat it and people who are experiencing issues with it a little more respect and give us a 24/7 Customer Support, instead of Support times that dont match up very will with a good bit of players work Monday through Friday, 9:00 - 18:00 Pst If not 24/7 at least included weekends when a majority of your players will be online.

Thank you,