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  1. #11
    Player
    Avatar de OnonokiNonon
    Inscrit
    juin 2015
    Messages
    1
    Character
    Cyrie Kvanhil
    World
    Lich
    Main Class
    Pêcheur Lv 50
    Not from Italy, but having the same problem. Also using Visa.

    Card is the same one I use for subscription (which passed earlier this month with no problems) and successfully "pinged" for 1€ when I place my order, but today I got the "Payment failed" e-mail.

    Checked with bank - they think it's something on the SE side, but will dig deeper if the transaction bounces again tommorow.
    (0)

  2. #12
    Player
    Avatar de Noha85
    Inscrit
    janvier 2015
    Messages
    17
    Character
    Noha Wholgan
    World
    Moogle
    Main Class
    Maraudeur Lv 65
    Same here used to made the preorder and its was fine then,now issue :/
    (0)

  3. #13
    Player
    Avatar de Noha85
    Inscrit
    janvier 2015
    Messages
    17
    Character
    Noha Wholgan
    World
    Moogle
    Main Class
    Maraudeur Lv 65
    Well then just to lets you know guys, i got mail from SE customer service, they are sorry for the problem and say to contact your card service and see if there is a problem, if not to add a new card on your account and lets them know, pretty much if tomorrow you get a failed pay mail you can say bye bye to the preorder, nice job
    (1)

  4. #14
    Player
    Avatar de Elisewin
    Inscrit
    dcembre 2013
    Messages
    54
    Character
    Elisewin Kobayashi
    World
    Ragnarok
    Main Class
    Arcaniste Lv 60
    Cool, i don't have another card.

    Bah, never had so much problems for purchasing an expansion in 10 years of MMOs.
    (0)

  5. #15
    Player
    Avatar de Noha85
    Inscrit
    janvier 2015
    Messages
    17
    Character
    Noha Wholgan
    World
    Moogle
    Main Class
    Maraudeur Lv 65
    Same i dont have other cards so lovely this thing
    (0)

  6. #16
    Player
    Avatar de ZanderMist
    Inscrit
    septembre 2013
    Lieu
    Gridania
    Messages
    97
    Character
    Za'nder Mist
    World
    Ragnarok
    Main Class
    Maître d'hast Lv 70
    Well that sucks. I never had any problem with paying anything with this very same card and now all of this? Pretty sure that when they made that 1€ test withdrawal everything went fine, too. Guess all that's left to do is wait for the next attempt and relative e-mail.
    (0)

  7. #17
    Player
    Avatar de Noha85
    Inscrit
    janvier 2015
    Messages
    17
    Character
    Noha Wholgan
    World
    Moogle
    Main Class
    Maraudeur Lv 65
    Ok!today worked for me, got mail this morning, hope it work out for you guys!
    (0)

  8. #18
    Player
    Avatar de ZanderMist
    Inscrit
    septembre 2013
    Lieu
    Gridania
    Messages
    97
    Character
    Za'nder Mist
    World
    Ragnarok
    Main Class
    Maître d'hast Lv 70
    Citation Envoyé par Noha85 Voir le message
    Ok!today worked for me, got mail this morning, hope it work out for you guys!
    Yeah, payment went through this morning for me as well, glad in the end everything worked out ^^
    (0)

  9. #19
    Player
    Avatar de seekified
    Inscrit
    aot 2013
    Lieu
    Gridania
    Messages
    896
    Character
    Karis Angara
    World
    Cerberus
    Main Class
    Chevalier dragon Lv 80
    A few things to note (we had a thread about this in General Discussion a few days ago): Use the Chat Support option in Square Enix's support center. It'll get you help immediately, instead of you waiting for an email for days. Second, if your card has been replaced since making the pre-order you need to use the chat support to tell SE to manually change the payment method on your order - just putting a new card on your SE Store profile and making it the default won't be enough for orders that have already been placed.

    I myself got my card skimmed while in the US a few months back and had to do exactly this yesterday because they tried to charge my old card, which is closed. It could be more difficult to change from one typ of payment to another though, as apparently one user couldn't switch from a debit card to using PayPal, even if he asked the chat support.
    (0)

  10. #20
    Player
    Avatar de Elisewin
    Inscrit
    dcembre 2013
    Messages
    54
    Character
    Elisewin Kobayashi
    World
    Ragnarok
    Main Class
    Arcaniste Lv 60
    Citation Envoyé par Noha85 Voir le message
    Ok!today worked for me, got mail this morning, hope it work out for you guys!
    And same here!
    (0)

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