Heavensward pre order payment problem

[Ellenroh]

If you used paypal go to your profile and then on Authorized Payment (pagamenti autorizzati) find the square bill and click on it.

In the page that opens up go at the bottom and enter your postepay/credit card as alternative payment method.

Hope this work for you

Follow this suggestion and worked for me, no money on paypal account so added an alternative payment method to the order (postepay visa electron) and everything went fine
If you pay with paypal account be sure to have added to the order an alternative payment method or it will fail forever if your paypal account is empty.

Good luck!

[OnonokiNonon]

Not from Italy, but having the same problem. Also using Visa.

Card is the same one I use for subscription (which passed earlier this month with no problems) and successfully "pinged" for 1€ when I place my order, but today I got the "Payment failed" e-mail.

Checked with bank - they think it's something on the SE side, but will dig deeper if the transaction bounces again tommorow.

[Noha85]

Same here used to made the preorder and its was fine then,now issue :/

[Noha85]

Well then just to lets you know guys, i got mail from SE customer service, they are sorry for the problem and say to contact your card service and see if there is a problem, if not to add a new card on your account and lets them know, pretty much if tomorrow you get a failed pay mail you can say bye bye to the preorder, nice job

[Elisewin]

Cool, i don't have another card.

Bah, never had so much problems for purchasing an expansion in 10 years of MMOs.

[Noha85]

Same i dont have other cards so lovely this thing

[ZanderMist]

Well that sucks. I never had any problem with paying anything with this very same card and now all of this? Pretty sure that when they made that 1€ test withdrawal everything went fine, too. Guess all that's left to do is wait for the next attempt and relative e-mail.

[Noha85]

Ok!today worked for me, got mail this morning, hope it work out for you guys!

[ZanderMist]

Ok!today worked for me, got mail this morning, hope it work out for you guys!

Yeah, payment went through this morning for me as well, glad in the end everything worked out ^^

[Elisewin]

Ok!today worked for me, got mail this morning, hope it work out for you guys!

And same here!