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  1. #1
    Player
    Ellenroh's Avatar
    Join Date
    Mar 2014
    Posts
    8
    Character
    Arundiel Elessediel
    World
    Ragnarok
    Main Class
    Conjurer Lv 60
    Quote Originally Posted by Majuri View Post
    If you used paypal go to your profile and then on Authorized Payment (pagamenti autorizzati) find the square bill and click on it.

    In the page that opens up go at the bottom and enter your postepay/credit card as alternative payment method.

    Hope this work for you
    Follow this suggestion and worked for me, no money on paypal account so added an alternative payment method to the order (postepay visa electron) and everything went fine
    If you pay with paypal account be sure to have added to the order an alternative payment method or it will fail forever if your paypal account is empty.

    Good luck!
    (0)

  2. #2
    Player
    OnonokiNonon's Avatar
    Join Date
    Jun 2015
    Posts
    1
    Character
    Cyrie Kvanhil
    World
    Lich
    Main Class
    Fisher Lv 50
    Not from Italy, but having the same problem. Also using Visa.

    Card is the same one I use for subscription (which passed earlier this month with no problems) and successfully "pinged" for 1€ when I place my order, but today I got the "Payment failed" e-mail.

    Checked with bank - they think it's something on the SE side, but will dig deeper if the transaction bounces again tommorow.
    (0)

  3. #3
    Player
    Noha85's Avatar
    Join Date
    Jan 2015
    Posts
    17
    Character
    Noha Wholgan
    World
    Moogle
    Main Class
    Marauder Lv 65
    Same here used to made the preorder and its was fine then,now issue :/
    (0)

  4. #4
    Player
    Noha85's Avatar
    Join Date
    Jan 2015
    Posts
    17
    Character
    Noha Wholgan
    World
    Moogle
    Main Class
    Marauder Lv 65
    Well then just to lets you know guys, i got mail from SE customer service, they are sorry for the problem and say to contact your card service and see if there is a problem, if not to add a new card on your account and lets them know, pretty much if tomorrow you get a failed pay mail you can say bye bye to the preorder, nice job
    (1)

  5. #5
    Player
    Elisewin's Avatar
    Join Date
    Dec 2013
    Posts
    54
    Character
    Elisewin Kobayashi
    World
    Ragnarok
    Main Class
    Arcanist Lv 60
    Cool, i don't have another card.

    Bah, never had so much problems for purchasing an expansion in 10 years of MMOs.
    (0)

  6. #6
    Player
    Noha85's Avatar
    Join Date
    Jan 2015
    Posts
    17
    Character
    Noha Wholgan
    World
    Moogle
    Main Class
    Marauder Lv 65
    Same i dont have other cards so lovely this thing
    (0)

  7. #7
    Player
    ZanderMist's Avatar
    Join Date
    Sep 2013
    Location
    Gridania
    Posts
    97
    Character
    Za'nder Mist
    World
    Ragnarok
    Main Class
    Lancer Lv 70
    Well that sucks. I never had any problem with paying anything with this very same card and now all of this? Pretty sure that when they made that 1€ test withdrawal everything went fine, too. Guess all that's left to do is wait for the next attempt and relative e-mail.
    (0)

  8. #8
    Player
    Noha85's Avatar
    Join Date
    Jan 2015
    Posts
    17
    Character
    Noha Wholgan
    World
    Moogle
    Main Class
    Marauder Lv 65
    Ok!today worked for me, got mail this morning, hope it work out for you guys!
    (0)

  9. #9
    Player
    ZanderMist's Avatar
    Join Date
    Sep 2013
    Location
    Gridania
    Posts
    97
    Character
    Za'nder Mist
    World
    Ragnarok
    Main Class
    Lancer Lv 70
    Quote Originally Posted by Noha85 View Post
    Ok!today worked for me, got mail this morning, hope it work out for you guys!
    Yeah, payment went through this morning for me as well, glad in the end everything worked out ^^
    (0)

  10. #10
    Player
    Elisewin's Avatar
    Join Date
    Dec 2013
    Posts
    54
    Character
    Elisewin Kobayashi
    World
    Ragnarok
    Main Class
    Arcanist Lv 60
    Quote Originally Posted by Noha85 View Post
    Ok!today worked for me, got mail this morning, hope it work out for you guys!
    And same here!
    (0)

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