I have a revolutionary idea: Just charge customers immediately upon their decision to pre-order.

Either that, or give them an option of whether they'd like to PAY NOW, or wait until they roll out their arbitrary/random waves of "we've decided we will be charging you and a random group of individuals now" e-mails. There is absolutely no point to this system as far as I can see, but it certainly breeds confusion and bafflement on the part of the customer.

Most of the people I know have already been charged for their Heavensward pre-order (albeit at completely arbitrary times). Meanwhile, I haven't even seen an update on my order since I placed it a while ago. I'd appreciate an option to just settle the account and be ready to have the full product accredited to my account in time.

C'mon guys, wanting to give you our money should be the easiest goddamned part of playing this game.