Square Enix issues me a warning for 'being inactive' GM help?

[MicahZerrshia]

You can't get banned for being afk. I'm regularly afk for periods of over an hour, and so are many people. Something isn't right. There needs to be an official response to this.

Well you can if you are botting while afk. I see tons of that. Not sure if that's what was going on but if he had a bot program running his char, he still would technically been afk, had the afk symbol and could have gotten a ban. idk but that's the only reason for afk banning I can see. Maybe that's what the support person meant?

[Martin_Arcainess]

Inappropriate text?

Did you leave your com on and logged in? or dose someone else know your Password and log in? If so, sorry, other people aint supposed to know your log in details since it's against Terms and conditions SE wont remove your warning even if someone logged in on your account or jumped on as you left it open and typed in what ever it was that was inappropriate in the fault lies with you, unfortunate as it may be. Leaving in a household of other people would do this.

[seida]

Regardless of what op did or didn't do, that conversation is awful. Either GMs need to start providing more info, or the chat helpers need to better understand the rules.

"You were afk so you got banned" is not a sufficient response, especially as op wasn't even online.

If they don't already they need to record the exact time the offense was committed, as well as EXACTLY what the offense was.

I would be frustrated talking to that rep too.

[Shneibel]

the reason write by GM and say by the Agent is very very vague, I personally prefer the reason write by GM to be more specific and more detail

[Akuryu]

You can't get banned for being afk. I'm regularly afk for periods of over an hour, and so are many people. Something isn't right. There needs to be an official response to this.

No, there really doesn't need to be. If you read the fine print when you signed up, they can actually ban you for any reason they want. We all agreed to that.

Moreover, I'm sure the OP knows exactly why he got banned and just isn't sharing that with us. Whole thing reeks of false outrage. Him threatening legal action was good for a laugh though.

[kyuven]

the reason write by GM and say by the Agent is very very vague, I personally prefer the reason write by GM to be more specific and more detail

It SHOULD be.
Even when I got a 2 week suspension from the forums, they cited the exact post that violated the policies.
In-game should be the same way.

No, there really doesn't need to be. If you read the fine print when you signed up, they can actually ban you for any reason they want. We all agreed to that.

Moreover, I'm sure the OP knows exactly why he got banned and just isn't sharing that with us. Whole thing reeks of false outrage. Him threatening legal action was good for a laugh though.

What bothers me about this whole thing is that the OP's violations other than "excessive AFKing" aren't cited, and the two points contradict one another.

[h0tNstilettos]

No, there really doesn't need to be. If you read the fine print when you signed up, they can actually ban you for any reason they want. We all agreed to that.

Moreover, I'm sure the OP knows exactly why he got banned and just isn't sharing that with us. Whole thing reeks of false outrage. Him threatening legal action was good for a laugh though.

They can't ban you for anything. You can only get banned for violating the rules outlined in that fine print, and being afk was not one of them. Someone else mentioned earlier this thread he may of been botting, but since I don't know that I'm not going to throw accusations. As for the second part I don't know what to think. I do agree that there seems to be something more to it, possibly some info he is keeping out, or he really is clueless as to why.

[Nikita]

The GM isn't admitting you didn't do anything wrong, they're telling you that nobody accessed your account but you at the time of the offense. I wonder why throughout the entire conversation you never inquired about this "inappropriate text".

[Akuryu]

What bothers me about this whole thing is that the OP's violations other than "excessive AFKing" aren't cited, and the two points contradict one another.

Yeah and every prisoner in America is innocent.

All we have is what he is choosing to share with us. GMs don't go around warning/banning people without cause. I'm sure he isn't painting a complete picture for us.

[Shadowedge]

So here's a question. That email that you got... Did it have the same terrible grammar and spelling this agent had? And was the link to contact customer support in that same email? And did you have to use your SE login to access it? And was that link even directing you to an official SE site? This seems so ridiculous, it has phishing scam written all over it.