Ps4 version help

[IveraIvalice]

Thanks for the help, I had already tried deleting the game and reinstalling a few times, full shut down of the system and checking for additional updates, and making sure that heavensward didn't download and auto update for that is set to off.

The link above interests me because I know that at some point the ps4 version would be linked to my account and that there was a 12 digit code to do that but when I downloaded the game I didn't get anything. I am also fairly new to using the ps4 and navigating it's interface so if I did receive a code or instructions on how to register my game to my account, I missed it. But that link makes me think it might be an issue with that and I will check to see if there is a code somewhere that I missed

I had assumed that would happen after I log in for the first time or if no code was required because it was digital but I don't even make it to the log in screen and I could be wrong about the code so I'll double check