Completely Unacceptable SE Email Support

[CrazyCowboy]

After receiving a warning for "spam" I sent the following to SE email support asking for clarification:

(18APR) Me: I received a warning for "spamming" in the forums. It appears 4 of my posts in different forums were moved by a moderator into the same thread in the Hyperion forums making it looking like i posted the same message on the same thread 5 times in quick succession. Is this why I'm receiving this warning?

(22APR) SE Email Support: We apologize for any trouble or confusion the forum ban has caused. Any type of comments that are found to be inappropriate, non-constructive, off topic or anything else against our forum guidelines will be moderated. For details on your forum ban, please check your e-mail.

(22APR) Me: I assume you got me for the following rule:
-Posting a number of posts with the same content
I posted 5 recruitment messages on 5 different forums. How long do I have to wait before I post each message? Because I see FCs do this all the time.

(23APR) SE Email Support: We apologize for any trouble or confusion the forum ban has caused. Any type of comments that are found to be inappropriate, non-constructive, off topic or anything else against our forum guidelines will be moderated. For details on your forum ban, please check your e-mail.

(23APR) Me: This is the exact same response I received to my previous question and doesn't tell me anything. Are you a real person?

(25APR) SE Email Support: We appreciate your feedback. We apologize that the service you are referring to does not meet your expectations. Your feedback will be forwarded to my superiors. We do cherish the support and opinion from our customers and look forward to hearing your remarks regarding our upcoming games.

At this point I continued to re-post my FC's recruitment message in four different forums besides my own at a rate of one post every 4 or 5 days. On 26MAY I was informed that I was banned from the forums for 10 days after an investigation into my "spamming".

(26MAY) Me: So that this ban does not happen again, can you please tell me how long I have to wait before re-posting messages in different forums. Your forum rules do not provide clear guidance on this.

(28MAY) SE Email Support: We apologize for any trouble or confusion the forum ban has caused. Any type of comments that are found to be inappropriate, non-constructive, off topic or anything else against our forum guidelines will be moderated. For details on your forum ban, please check your e-mail.

(28MAY) Me: Can I speak to someone directly regarding this issue? Perhaps in-game with a moderator or in any sort of instant messaging format?

(30MAY) SE Email Support:Unfortunately that service is not available at this time. Suggestions from our customers are always valued. While we cannot guarantee implementation we will surely pass this on to the developers.

(30MAY) Me: Ok, then one question so this ban doesn't happen again. How many days must I wait before re-posting my FC recruitment thread in a different server's forum? Thanks.

(2JUN) SE Email Support: Unfortunately the SQUARE ENIX Support Center cannot assist with this issue via email. In order to further assist you, we will need you to contact us via phone or chat, and the SQUARE ENIX Support Center will be happy to assist you.

(2JUN) Me: When I submit a new ticket it does not give me an option for Chat Support. I'm not sure why you cannot assist me over email. I am asking a very simple question: How long do I have to wait between re-posting my Free Company recruitment message in different forums.

(6JUN) SE Email Support: Unfortunately the SQUARE ENIX Support Center cannot assist with this issue via email. In order to further assist you, we will need you to contact us via phone or chat, and the SQUARE ENIX Support Center will be happy to assist you.

[Kuwagami]

I guess you used the US support site. Use the EU one (UK flag) to get the option of a chat support

Chat Support is available Monday - Friday, 9:00 - 18:00 GMT/BST, excluding holidays.

Attention

Please be aware that you may experience some delay during the congested times.

During periods with high contact volume, you may experience a longer than normal wait time

Depending on your browser settings, pop-up windows may be blocked for this site. We suggest you allow pop-up windows from this site for the duration of the chat

Also, iirc forum rules, posting FC recruitment on other servers than your own isn't really seen well. That may be why you got the spam flag, if people from other servers reported your threads

[Duuude007]

(22APR) Me: I assume you got me for the following rule:
-Posting a number of posts with the same content
I posted 5 recruitment messages on 5 different forums. How long do I have to wait before I post each message? Because I see FCs do this all the time.

And when a player clicks on the new posts button, they see 5 consecutive threads all from you all with the same topic and message. When in reality only one was sufficient.

Ergo: spam.

Really, let this sink in, because not understanding this point is half of your problems.

[AskaRay]

More like why are you trying to recruit people from other servers for your fc?

I feel like people who are going for world firsts are probably people who aren't going to transfer and have already found their world-first static for HW.

[CrazyCowboy]

On reddit they make it clear that you can re-post your recruitment message once per week. There is nothing about this in the SE forum guidelines. So I'm supposed to assume I can only post my message once, even if it was 3 months ago and just leave it at that? It's common for the majority of the competitive raiding FCs post their same message in multiple server forums.

Regardless, I don't think it excuses the fact that this is the worst support system i have ever encountered.

[Duuude007]

worst support system i have ever encountered.

<shrug> matter of opinion. One many of us would disagree with.

Do what you gotta do.

[Hysterior]

Sounds like they did their job to me

[CrazyCowboy]

Good talk, cya out there