Heavensward Preorder on PSN (EU) - MIA!

[Sethy]

Aldora the minority used foul language not the majority. Is it not the publisher's responsibility to ensure their agreements with the platform will be in line with the launch of their product? Have they not had several months to prepare for said launch? Did Bayohnne not say we will get the pre-order before before early access and there is nothing to worry about? Is that not creating an expectation which by the sound of it they did not intend to keep? They, the community team, could have said something before and easy us into this but they decided to keep quiet.

Yes it is just a game but in order to be there with my friends for the launch is special to me because I stay far from them and had to plan months ahead for it. Not everyone has super fast internet. The CE isn't even available for order in my country. SE didn't even bother responding to their local supplier when they asked about it.

Just for interest sake have you pre-ordered?

[Aldora]

Aldora the minority used foul language not the majority. Is it not the publisher's responsibility to ensure their agreements with the platform will be in line with the launch of their product? Have they not had several months to prepare for said launch? Did Bayohnne not say we will get the pre-order before before early access and there is nothing to worry about? Is that not creating an expectation which by the sound of it they did not intend to keep? They, the community team, could have said something before and easy us into this but they decided to keep quiet.

Yes it is just a game but in order to be there with my friends for the launch is special to me because I stay far from them and had to plan months ahead for it. Not everyone has super fast internet. The CE isn't even available for order in my country. SE didn't even bother responding to their local supplier when they asked about it.

Just for interest sake have you pre-ordered?

It doesn’t really matter if it’s the minority or the majority that used foul language in order to express their frustration/disappointment/anger. My comment was not directed to anyone specific, but since people were saying that the language was justified, that others were wondering why their posts got deleted or even repeated their previous statement while censoring it, implied that foul language was used and that the Forum Moderators will address it as they see fit.

It’s ok to complain about the issue, as long as people keep it civilized.

Yes, it is the publishers responsibility to ensure that products will be available upon the day of the intended release as well as the pre-order date they stated. However, since they need to work with 3rd parties like Sony and Valve, that doesn’t mean that SE didn’t do all they can to bring the expansion to said platforms. Like i’ve mentioned in my previous comment, ensuring that a product is released on said platform does not always lie in the hands of the publisher. Valve and Steam have the final say to this, not SE.

Yes, they have had several months to prepare for said launch. And they still are. The issue here is the localized availability of the pre-order option within the story of said platforms. The JP store had the Preorder option a few weeks before the NA store and now the EU store will have the pre-order option several weeks after the NA store. The ball currently lies within the Sony court and SE is doing what they can in order to give its customers the opportunity to pre-order their expansion. But like i said. SE has no say into how Sony and Valve release content on their stores.

Yes, Bayohne did say that we can get the pre-order before the early access started and that we would not have to worry. Yes, it’s also true that the JP as well as the NA community are able to preorder the expansion while we just received word from the EU Community Rep that we won’t be able to do so till the 19th of June. But, that does not mean they didn’t not do anything in their power to get the expansion on the stores of the said platforms sooner than that. So, no. It does not sound like Bayohne or SE themselves made a promise they were not willing to keep.

But! I do agree that they could’ve said something sooner. As well as in regards to the availability of the Boxed CE at the local stores and the pricing within the individual countries. That is something they would have to work on. Communicating with your player base is important.

In regards to your question about if i have pre-ordered the expansion or not, yes i have pre-ordered the Digital CE edition for the PC through the SE Store (which had it’s own share of problems, as you might already know). But, even though i have pre-ordered the game and i would like to play with my friends, like yourself… I have other things IRL which will render me unable to log in during most of the Early Access. However, i don’t mind that i’ll miss the Early Access. The things i have planned for that weekend are more important than playing a game, which i can play to my hearts content with my friends after from the official release onward.

That’s what really matters in the end.

[Sethy]

Cause and effect Aldora. Cause something that was hyped and huge fanfare in France about a game knowing it wont be ready in time - Effect unhappy people who could use foul language. Were there any death threats or rape threats like their normally is when the internet gets mad? No so by internet standards still civil (Note I do not approve nor condone violence in any form be it on the internet or real life). And lets not forget the fuel to the fire "we are happy" how out of touch with your customers can one be to post that?

"It does not sound like Bayohne or SE themselves made a promise they were not willing to keep." The situation points to them knowing they would not be able to keep it.



I don't have other things that are more important to do during the Early Access because I planned to be free for the Early Access which was the point of said planning. Also for those who like running dungeons blind it is a problem because by the time we get on people will already have run the dungeons and spoil it for the ones who do not have full parties

[Aldora]

Cause and effect Aldora. Cause something that was hyped and huge fanfare in France about a game knowing it wont be ready in time - Effect unhappy people who could use foul language. Were their any death threats or rape threats like their normally is when the internet gets mad? No so by internet standards still civil (Note I do not approve nor condone violence in any form be it on the internet or real life). And lets not forget the fuel to the fire "we are happy" how out of touch with your customers can one be to post that?

"It does not sound like Bayohne or SE themselves made a promise they were not willing to keep." The situation points to them knowing they would not be able to keep it.

I don't have other things that are more important to do during the Early Access because I planned to be free for the Early Access which was the point of said planning. Also for those who like running dungeons blind it is a problem because by the time we get on people will already have run the dungeons and spoil it for the ones who do not have full parties

I’m really sorry, but I couldn’t help but grinning to what you mentioned in your “Cause and Effect”.

“Cause something that was hyped and huge fanfare in France about a game knowing it wont be ready in time”

I’m sorry, but there is a huge difference between a game not being ready in time and a game not being available on the Store of a certain region (due to localization) while other regions already have the opportunity to pre-order it. Does that mean that i’m saying that SE has not part in the blame? Absolutely not, but there is no indication what so ever that they game won’t be ready for the early access.

“Effect unhappy people who could use foul language. Were their any death threats or rape threats like their normally is when the internet gets mad? No so by internet standards still civil”

No, that’s not civil. Not by a long shot… Not even by “internet standards”. It’s showing a lack of (social) restraint regarding the people using foul language to make their complaints known.

The situation points to them knowing they would not be able to keep it.

That’s all about a matter of perspective. Did they know they would not be able to release the pre-order option on the EU PSN Store a few weeks ago? Did they know when it would be release until just now?

Up until now SE had yet to announce a date where the pre-order would be available on Steam and the PSN Store in all regions. I agree that the EU Community Rep could’ve phrased that post differently, seeing the requests and responses from the Forum users. However, technically the pre-order will still be available on the 19th and that the players will have access to the Pre-order bonus as well as the early access.

As it states right now, everyone will be downloading the client on the 19th, so you’re not “missing out on anything”. The official release of Heavensward is stated to be on the 23rd of June. Depending on the status of the game and the servers, keep in mind that due to unexpected circumstances, that particular release date is eligible for delays (read: emergency maintenance).

People tend to blow things out of proportion. Take a breather and wait… You will be able to pre-order the game and download the client for the early access.

[Natsuno]

Cause and effect Aldora. Cause something that was hyped and huge fanfare in France about a game knowing it wont be ready in time - Effect unhappy people who could use foul language. Were there any death threats or rape threats like their normally is when the internet gets mad? No so by internet standards still civil (Note I do not approve nor condone violence in any form be it on the internet or real life). And lets not forget the fuel to the fire "we are happy" how out of touch with your customers can one be to post that?

"It does not sound like Bayohne or SE themselves made a promise they were not willing to keep." The situation points to them knowing they would not be able to keep it.

I don't have other things that are more important to do during the Early Access because I planned to be free for the Early Access which was the point of said planning. Also for those who like running dungeons blind it is a problem because by the time we get on people will already have run the dungeons and spoil it for the ones who do not have full parties

Cause and effect indeed. Although how you react, is your own karma. Nobody forced anyone to use foul language. If you cannot put your opinion without resorting to foul language, then you've lost the argument already, regardless of whether you are in the right or not. Also, I do not think citing the worst kind of toxic/trollish behaviour (death/rape threats) that only a minority would use is making the use of foul language any more acceptable.

Maybe I'm a bit old fashioned, but there really is no excuse for that kind of language.

[Fahad]

But, that does not mean they didn’t not do anything in their power to get the expansion on the stores of the said platforms sooner than that.

we all know that EU is complicated issue due to it consisting of many countries with different laws and regulations ets.
I think it's a responsibility on me as the publisher, who DEFINITELY it's not my first time dealing with this, and i am well aware of the difficulties i will face, to take some precautions to prevent this. but dealing with the situation as if it's all the same is wrong.
that's like you KNOW that the boarder control at country X is way strict and it takes more time to finish your inspection than country Y, but still you send the packages to both countries at the same time because the distance between you and country X and country Y is equal.
and the whole " we are happy" thing is just like them saying "yeah your lucky it is even there at the 19th".

[Lolopika]

Being able to pre-order only the day the EA starts feels very wrong. Also, intempestive reply from the EU staff shows lack of concern for the EU players community.

I can understand technical problems like servers stress that cannot (entirely) be forseen, but this time SE failed us.

I hope things will be a bit smoother than during 2.0 EA, that's the only thing I can do.

[Solaria_Luna]

Somehow I'm wondering if Sony is in on this...because it seems like the ball is in their court. (still waiting for a PSN code in the United States here [I don't use NA because to me that signifies the mainland US and not Alaska and Hawaii])

Is it Sq-Ex's (my shorthand of Square-Enix) fault or is this all the fault of Sony EU dropping the ball somewhere along the line...or is it the fault of both companies?

What I said is covered in that long post at the top of the page, seems like even my question is answered by that post.

[widget624]

Is it Sq-Ex's (my shorthand of Square-Enix) fault or is this all the fault of Sony EU dropping the ball somewhere along the line...or is it the fault of both companies?

I'd say it's a bit of both. There a numerous games currently available to pre-order on the US store yet not on the EU store, and occasionally it does go the other way. If you want to pre-order the upcoming F1 game you better hope that your in EU because that is currently not available on the US store. Even looking at SE history only a couple months ago EU got a pre-order for Type-0 yet the US never got a pre-order at all.

Now clearly publishers want money from as many people as they can get so there don't have any reason to simply choose not to make it available so somewhere something so it's most likely a combination of the requirements from Sony are too demanding and the publisher just isn't to give anything up in order to meet them.

[YwinaMiaow]

Considering how much Square are charging for the CE, it's surprising how little they actually want my money.