Heavensward Preorder on PSN (EU) - MIA!

[Notimpressed]

I'm actually looking forward to see how/if they plan to explain this, cos today is gonna be full of disgruntled psn users

There will be no answer. No comment. Us EU people should just be happy we are allowed to even pay for this game ... didn't know? That a Japanese company of all, would treat their customers like that is beyond me...

Edit: @Ignnis: no, what we learned today yet again, is that SE does not care enough about their EU customers to get them decent support. EU Money = dirty, worthless money it seems

[Ignnis]

I gave up the will to care and give SE an additional £10-20 for the CE and went and preordered the normal edition elsewhere. What have we learned today? Learning things till the last minute is a bad idea?

[yazpanda]

Why are so many comments on here being deleted? This is the general discussion forum... I could understand if it was the feedback forum or something, to keep it concise... But there are now many comments missing from this thread that added to the discussion.

This is getting more and more appalling by the hour. Plus, I have yet to see this date officially announced anywhere other than this thread, so other than it being shared places like reddit, how is word going to get out to anyone else?

[Zuhra]

most of them had bad language, and to be honest its completely justified, people are upset and rightly so, because by all rights all pre orders should have gone up at the same time or not at all.

[Evilkitten]

The moment I saw the word Happy, I knew every would be anything but that. I honestly don't know what to feel about this as not like it's shocking because since when have they cared about the general EU region support??

19th June is going to bring in it's own batch of bugs as any other releases without having the additional problem of allowing everyone to order the game on a system which is highly known for it's 'reliability'.

Personally, my upset is around not the fact it's on the 19th June but the fact that SE has lead us to believe we could pre-order the game with optimal time and that nearly everytime the question has been asked that has been a complete lack of explanation as to why. We already know SE won't explain themselves and angered everyone even further.

I am happy to announce that this news is truly not surprising. -.-

[Spawnie]

what annoys me is the availability about psn preorders is it isnt exactly fair n equal to all thier paying customers.. every1 gets it at the same time not 1 region here,, another 2 weeks later n every1 else cant wait til early access it isnt right n extremely poor buisness decision

just screams we value some groups of our player base more then others, fair enough being a japanese company to give them first bites at the cherry but everywhere else SHOULD of had it available at the same time no ifs or buts about it even the US players said it wasnt right we have to wait til the 19th and yet we wont even get an explanation why = =

[Sethy]

To be honest after reading the EU (anti) Community Team's response I understand why they do not communicate with us. Whoever approved that message, if that is even part of the posting process/if it isn't maybe it should become part of the process, should go back to Customer Relationship Management class. I know the Community Team has no control over devs but really if you have to give bad news that you know, if you didn't know it was not going to go down well no one can help you with common sense, then don't say you are happy about it. Use empathy explain the situation or at least state that you are doing your best to try and get the pre-order up before Early Access. Use Soft Skills to get the community's support instead of making us frustrated by a total lack of customer centricity.

[Raina-williams]

I Princess Queen Raina Williams Monarch of Plot 21, The Bolting Dodo, Ward 2, The Goblet, Thanalan, Adamantoise am here to express our extreme disappointment and contempt for this news! The lack thereof previously and the expected lack of news in the days to come. You have failed your Queen! Nay the entire of Eorzea! For it is lesser without it's Princess Queen, All will feel the loss on this day of sadness. Should you ever expect to regain our favour you would need a sizeable amount of Gems, The most sugary of sweets and all of the ice cream of Ishgard. We expect a prompt response and will begin preparations to receive you and your ice cream, The gems can be forwarded to Sweet Rinny and we may discuss the sweets over dinner. Send word to Ishgard that our plans have not changed and we shall be arriving on the nineteenth as was our Original Agreement.

[JayCommon]

I really feel bad for our EU playerbase for the constant lack of service they receive. From being blatantly over-charged for a product, and now this?

I hope for all of y'all being affected that information comes soon saying that the game will be available even just 1 day before stated, because releasing the game for purchase on the first day of EA, when EA is the main thing people want is just poor form...



That being said...

I Princess Queen Raina Williams Monarch of Plot 21, The Bolting Dodo, Ward 2, The Goblet, Thanalan, Adamantoise am here to express our extreme disappointment and contempt for this news! The lack thereof previously and the expected lack of news in the days to come. You have failed your Queen! Nay the entire of Eorzea! For it is lesser without it's Princess Queen, All will feel the loss on this day of sadness. Should you ever expect to regain our favour you would need a sizeable amount of Gems, The most sugary of sweets and all of the ice cream of Ishgard. We expect a prompt response and will begin preparations to receive you and your ice cream, The gems can be forwarded to Sweet Rinny and we may discuss the sweets over dinner. Send word to Ishgard that our plans have not changed and we shall be arriving on the nineteenth as was our Original Agreement.

What in the world is going on in The Bolting Dodo for you to be a princess and a queen?

A-are you your own mother?


I will whip up a batch of Maple Sugar and we can discuss this over dinner, per your Original Agreement. XD

[Raina-williams]

I will whip up a batch of Maple Sugar and we can discuss this over dinner, per your Original Agreement. XD

Dear Jaycommon We understand your curiosity on this matter but stress the importance that the Maple Sugar be of the highest quality before any dinners will be attended.

Many questions and more can be answered by making the journey to The Bolting Dodo. (with the appropriate gifts)

We shall clarify one thing for the immediately curious- The ruling title of The Bolting Dodo is "Princess Queen" not Queen nor Princess but Princess Queen. We are not our own mother and such thoughts are very dangerous regardless how sweet the sugar you carry maple or otherwise.

We always welcome visitors and their presents to our kingdom. I leave you with our royal motto passed down from Princess Queen to Princess Queen "There are only two things that matter in this world: The acquisition and consumption of ice cream!"