OK, so NOW what? (PS4 HW PSN)

[XgungraveX]

fyi people who cant wait for them to fix the problem with the ps4 upgrade do not buy the bundle it does not include EA

[Mature]

I was talking about the EAC! I filled it in the ps store and was able to download the Hevanesward: Add-On

Thanks dear, I'll try it after work

[AldoVonAlexandros]

lol, I was willing to re buy ARR but I cant XD, it says You have already buy this game buuut, I cant buy HW xDDD damn, we are stuck in here

[Nominous]

No sarcasm- I appreciate SE, but man is it disappointing that they can't just let people have peace of mind with Pre-Ordering and Early Access. It should never be cutting it this close, we're just a little over 2 weeks away from release...

[JayCommon]

No sarcasm- I appreciate SE, but man is it disappointing that they can't just let people have peace of mind with Pre-Ordering and Early Access. It should never be cutting it this close, we're just a little over 2 weeks away from release...

This is absolutely not a Square Enix problem, regardless of whatever Sony Tech's any of you may or may not have talked to say. It is utterly ridiculous that PSN doesn't recognize our free upgrade as us having the PS4 version of this game. This is ENTIRELY on Sony and their faulty licensing for hard copies of games, basically just like Aoxaviar said in his post outlining his talks with Sony Tech.

When we all did the free upgrade campaign, you switch your account information in the MogStation because it effectively terminated your PS3 service account and switched it to a PS4 service account. That is literally the only thing SE would have needed to see that we are indeed on PS4 now. The even better part about this, is when we accepted the free upgrade to PS4, MogStation then provided us with a PSN 12-digit code to download the free client on PS4!!

Square Enix can't just randomly make up these codes, they need to be authorized and issued by Sony. Sony knew what they were for. This is not a big mystery, it is a monumental f***-up. How is it possible that Sony gave Square Enix however many thousands of codes to distribute to the people that clearly needed to upgrade from PS3 to PS4, then turn around a year later and act like this is a Square problem because it doesn't show us as owning the license for PS4 version of ARR?!!?!?!!?


I have no more words for how insanely idiotic this situation is....


Source, in case any of you forgot how this worked back when a lot of us did it:

And you’re done! You will now be displayed with a summary and your Promotion Code to download the game from the PlayStation Store.


The irony that this blog is on the official playstation site is just priceless imo.

[CrystalsSnow]

No word yet on whats going on ? ; ;

[Maero]

And i thank you Jay for posting that. I from day one said it was a Sony issue but got quoted a few times from various people in another thread and basically insulted.
But then again this forum for the most part is toxic...

[Nominous]

This is absolutely not a Square Enix problem,

If they'd been working on Heavensward as long as they wanted us to believe, which I'm sure they were, the logistics of all of this should have been well planned out and discussed before-hand. Sony's systems are to blame, agreeable fersure. But you'd think that after such a long time, they'd know this would be something they'd have to come across. I honestly hold both equally responsible. SE for apparently not having the foresight or knowledge to understand how Sony's store/licensing works, and Sony for not being more proactive about updating accounts that own the game. It definitely seems like an oversight, you've got to admit it.

Also, I just realized this, but what the hell is the point in having a code for a code? Like, I pre-order the game, and I get a code for extra stuff. But then that code doesn't even give me extra stuff, I just use that code to access another code that actually does the magic. I mean, maybe there's a good reason, but it just seems like a really weird middle-man.

[JayCommon]

No problem. I'm not against pointing fingers (SE isn't without it's faults), but I do try and make sure the fingers are pointed in the right direction. I also have been saying that, as a business entity, it is against the best practices of SE to hold this game off of the PS store. It just doesn't make sense. They want to sell their product to as many people as possible right? Yeah...it kind of goes without saying that this has been on Sony this whole time.

The problem is the common person is just going to see that they can't buy this game and have no reason or knowledge as to why, and will automatically blame the company that produces the game instead of a 3rd party distributor. See the person I quoted, and the single word I italicized in his quote....

Anyway, just be prepared to re-install ARR. I don't see any other way they are going to remedy this because I don't think SE has anything they even can do. I love this game, but I don't love it enough to buy the base game again just to play the expansion. European pre-order codes on PSN basically broke their version of ARR, and they had to re-download. I'm not even sure what that would entail us to do, seeing as how PSN is telling us our game doesn't even exist.


/myheadhurtsfromfacepalming

snip

I can kind of see where you're coming from, but you are basically asking Square Enix to have the "foresight" to predict that the upgrade campaign they worked closely with Sony on was going to basically show as non-existent in the future. I mean, who in the hell would have the foresight to predict their product is non-existent??

[XgungraveX]

snip

i didnt see a promo code then again i was in the ps4 beta and it just shifted over anyways