So I now appear to be in a select group of people who started the trial on Steam, and unbeknownst to them were permanently branded as dirty Steam peasants even though they bought the game on Mogstation. And now since we apparently have a Steam-flagged account, but never actually bought ARR via Steam, we can't buy Heavensward at all because it's flagged as "DLC", and Steam won't let you buy DLC where you don't own the base game.

http://na.finalfantasyxiv.com/lodest...648bccabc5c5e7

This is just an absolute train wreck. How on earth a major games developer manages to have such an appallingly incoherent customer experience in this day and age is beyond me.