This whole situation is so ugly. Can't transfer away from Steam. Can't buy another copy from Square Enix, because they won't transfer your characters off Steam. Can't get a physical copy because Square Enix refuses to sell them through Steam. Can't pre-order, because Valve has a captive audience now and has no incentive to get a move on. "Helpful" advice is to just buy the game twice if you want it that badly, instead of demanding actual customer service. SE gets to shrug and point at Valve for not getting things together. Valve gets to shrug and point at SE because they refuse to provide them physical CEs. Neither company has to admit fault, and both walk away with their cut of the cash in the end.