Option to get off steam

[Train88]

because money

EDIT: made a bug report pointing here if it means anything.

[Raist]

Therein lies the problem...people aren't/weren't able to differentiate between the two license types--but the system is telling them they have the Steam version and they can't use the Windows expansion. It isn't an issue about being able to run the game--it is about getting the expansion.

Edit:
Was poking around to compare purchase options, and there is a notice up right in the middle of the page at the SE store warning us:

Notice: This product is not compatible with the Steam version of FINAL FANTASY XIV: A Realm Reborn. If you’ve purchased FFXIV: A Realm Reborn on Steam, then you must also purchase FFXIV: Heavensward on Steam to upgrade your existing account.

Source: https://store.na.square-enix.com/pro...rd-pc-download

[JimboTCB]

Edit:
Was poking around to compare purchase options, and there is a notice up right in the middle of the page at the SE store warning us:

Source: https://store.na.square-enix.com/pro...rd-pc-download

That's kind of misleading though, because if you started a trial through Steam but the bought the game through Mogstation, it still counts as a Steam account, which has caught a lot of people out as it's not immediately apparent that it is actually a Steam account. Plus, if you did it this way around, you now can't even buy the expansion through Steam, as it won't let you buy DLC for a game you don't own (and as far as Steam is concerned, you never bought the game in the first place).

Really, if they're going to lock down and segregate the accounts to this degree, it shouldn't even be possible to do a Mogstation upgrade on a Steam account... but it is somehow, and it's causing yet more problems as a result.

[PetiteMalFleur]

That's kind of misleading though, because if you started a trial through Steam but the bought the game through Mogstation, it still counts as a Steam account, which has caught a lot of people out as it's not immediately apparent that it is actually a Steam account. Plus, if you did it this way around, you now can't even buy the expansion through Steam, as it won't let you buy DLC for a game you don't own (and as far as Steam is concerned, you never bought the game in the first place).

Really, if they're going to lock down and segregate the accounts to this degree, it shouldn't even be possible to do a Mogstation upgrade on a Steam account... but it is somehow, and it's causing yet more problems as a result.

They said they fixed this.

[R-Kine]

Making it so a single code will work on any platform would solve all of this. Why is it a problem if my ARR code is for PS3 but my HW code is PC? This wasn't an issue with FFXI and it shouldn't be here.

[Zigabar]

I have an add-on question.

I currently have a PS4 platform version and a Steam platform version of ARR. Would it be possible to cancel the Steam version as if I never had a "PC" platform, while keeping my PS4 version, then adding a normal PC version to my account? If so, how would I go about this? I couldn't find any type of game cancellation button on Steam, but I'm also not very familiar with their website.

[worldofneil]

Would it be possible to cancel the Steam version as if I never had a "PC" platform, while keeping my PS4 version, then adding a normal PC version to my account?

No, sorry. They don't allow switching from Steam to non-Steam or removing platforms from your service account. Steam and non-Steam version of the PC are both counted as Windows, they just only allow one type of Windows game to be added per service account.

You can create/add to other service accounts, but that won't help much as you can't move characters between service accounts and you would have to start over (as well as buy a new version of the game for PS4 as that's already used with your existing service account).