This is one area I am completely disgusted with how Squenix does things.

Had this been a problem on WoW, you would've had your housing switched from Personal to FC without any issue, after waiting a short while to get a reply to your ticket.

Squenix has poor in-game support, they need to learn from how Blizzard runs things. Hell, you can get a list of all the items you sold or destroyed and I think its 1 restoration a month or something, because mistakes happen.