please help came keeps crashing

[JoshuaMuerte]

hi everyone i just started playing again recently after having my laptop fixed and now when ever i play the game keeps randomly bring up a window saying ffxiv has stopped working exiting to windows.

Log Name: Application
Source: Application Error
Date: 5/29/2015 2:38:44 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: JoshuaMuerte
Description:
Faulting application name: ffxiv.exe, version: 1.0.0.0, time stamp: 0x555b6735
Faulting module name: nvd3dum.dll, version: 9.18.13.5286, time stamp: 0x55515d5a
Exception code: 0xc0000005
Fault offset: 0x0057a1b2
Faulting process id: 0xd44
Faulting application start time: 0x01d099ecc276696d
Faulting application path: C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe
Faulting module path: C:\Windows\system32\nvd3dum.dll
Report Id: 7f3caec1-05e6-11e5-831f-8c89a50be2c5
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-05-29T09:38:44.000000000Z" />
<EventRecordID>1353069</EventRecordID>
<Channel>Application</Channel>
<Computer>JoshuaMuerte</Computer>
<Security />
</System>
<EventData>
<Data>ffxiv.exe</Data>
<Data>1.0.0.0</Data>
<Data>555b6735</Data>
<Data>nvd3dum.dll</Data>
<Data>9.18.13.5286</Data>
<Data>55515d5a</Data>
<Data>c0000005</Data>
<Data>0057a1b2</Data>
<Data>d44</Data>
<Data>01d099ecc276696d</Data>
<Data>C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe</Data>
<Data>C:\Windows\system32\nvd3dum.dll</Data>
<Data>7f3caec1-05e6-11e5-831f-8c89a50be2c5</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

[Raist]

Looks like possibly a driver conflict or otherwise glitchy memory (access violation/unable to access a memory location). It referenced your nVidia driver. Depending on what was done, it is possible some hardware was replaced and something is now screwy in the device's registry entries. Refreshing/updating your drivers might resolve it.

[JoshuaMuerte]

my brother had tried a clean reinstall of my nvidea drivers already i have a gtx 870m cause we thought that might be the problem is there any other possible suggestions on what we could try?

[Raist]

Could also be a conflict with another device. Could check the laptop manufacturer's site to see if there are any BIOS or other updates you could apply. Otherwise it could be an issue with hardware. If you have access to the memory slots you could try reseating the card(s). Sometimes humidity and such causes oxidation on the contacts and the simple act of refitting them can clean up potential signalling issues there.

It is kind of rare, but sometimes we see similar things crop up from security software. Particularly Avast and AVG have caused weirdness in the past. Could try temporarily suspending things to see if it clears and if so, contact their support for a fix (may simply need to upgrade or add an exception for the FFXIV files). Otherwise you may be able to disable devices you don't need while gaming. If that clears the error then you may be able to find alternate drivers or other workarounds for that device.

Also probably a good idea to scan for malware and such. If you don't already have something, you can get a good free version from malwarebytes.org . Many antivirus companies direct people there when assisting them with difficult recovery.

[JoshuaMuerte]

Thank you i will try a few of these things later on and see if they help right now its sleepy time for me i work overnights so it late for me now will follow up if it works or not later.

[Judge_Xero]

Any updates on this? From some research it looks like some parts of the NVidia drivers are blocked upon install when you get that error.

I'd recommend downloading the newest drivers to your computer (make sure to pick 32 or 64 Bit Versions, whichever applies to your computer)

Then right click on the Driver File and Click Run as Administrator - Then you need to go to Custom -> Clean Installation.