CE pre-order Bonus code not working in Mog Station.

[GLaDOS]

**Problem Solved! Thanks everyone!**

Sorry if this is in the wrong forum, I'm not sure where to ask this.

I pre-ordered the CE digital PC copy the other day and received my bonus code with instructions how to redeem it in my email yesterday. When I tried to input it via the mog station all it does is give me an error that says my code is invalid. Help!

[Hustensaft]

Do you have the 18 or 20 Digit Code? If 18 you have to redeem it here first: https://preorder.na.finalfantasyxiv.com/na (change na to eu if you're eu)

[GLaDOS]

I have a 20 digit code. I tried adding the code I got from that site but all I get are errors sadly.

[Hustensaft]

I have a 20 digit code. I tried adding the code I got from that site but all I get are errors sadly.

Where did you pre-order your game? If it doesn't work you might want to ask for a replacement code.

Aside of that, when entering the code, make sure there are no empty-spaces infront or behind the 4 digit combinations. Also make sure you're really pressing the "add early-acces code/pre-order code" button under my account, and not one of the other where you can add codes.

[Erendis]

Try using different browser.

[GLaDOS]

I'll try using a different browser. I've been using chrome. I purchased it from the Square Enix store. I'll also try asking for a fresh code to see if the one they gave me is faulty somehow. Thanks for the suggestions so far.

[GLaDOS]

Oh! It appears the mog station is undergoing maintenance. Maybe that's why I was having trouble? I'll try again in a couple hours I suppose. I'm not in a huge rush since the expac doesn't drop for a few weeks yet hehe.

[PantslessPrince]

Are you entering it in the right place?
I was trying to put mine in under "enter item code" rather than the "pre-order item code". I felt rather silly when I figured it out.

For reference:

[GLaDOS]

Yeah, that's where I put it in.

Still says it's invalid but I went to the support page and found a statement saying this:

Early Access / Bonus codes can be redeemed beginning on or around June 18, 2015. The PC Early Access / Bonus code needs to be redeemed via the Mog Station, and the PlayStation®3 and PlayStation®4 codes need to be redeemed in the PlayStation® Store.

So maybe I should wait a couple more weeks?

[Keydah]

Still says it's invalid but I went to the support page and found a statement saying this:



So maybe I should wait a couple more weeks?

That's from before they announced PC codes were redeemable after May 15th. If you have a PC code, then the error is because the code is incompatible with your account (different region, trying to attach non-Steam code to Steam account, etc) or just because of maintenance.