I preordered the physical CE of heavensward from ebgames when it was first available in AUS and i've still yet to get my code.

whenever i call EBgames about the issue they always say "it will be available closer to launch" or "the game isnt out yet" so it makes me think i might end up missing out on early access.

has anyone else had better luck than i have, or maybe can shed a little light on the issue?