Unable to Upgrade Relic Weapon Novus to Nexus

[Selleka]

Time: 6:26 PM EST
Frequency: Constant
World name: Sargantanas
Character name: Selleka Armenian
NPC name: Jalzahn
Monster name: N/A
Class/Level: Paladin/50
Party or solo: Solo
In-game time: N/A
Area and coordinates: The Black Shroud/ North Shroud/ Peacegarden/ Hyrstmill/ 29X19Y
Steps:
1. Completed Light Farm
2. Attempted to upgrade weapon
3. Came up with a chat box "Where is the relic? Perchance you forgot to bring it?"
4. tried relogging and came up with the same message.
<*Add more steps if necessary>

Connection Specs
- Type of internet connection/provider: Cable/ Comcast
- Modem maker/model number:

PC Specs
-=-=-=-=- System Information -=-=-=-=-
OS Name Microsoft Windows 8.1 Pro
Version 6.3.9600 Build 9600
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name PATRICKSDESKTOP
System Manufacturer Gigabyte Technology Co., Ltd.
System Model To be filled by O.E.M.
System Type x64-based PC
System SKU To be filled by O.E.M.
Processor AMD FX(tm)-8320 Eight-Core Processor, 3800 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. FB, 10/31/2014
SMBIOS Version 2.7
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Gigabyte Technology Co., Ltd.
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Desktop
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume4
Locale United States
Hardware Abstraction Layer Version = "6.3.9600.17196"
User Name PatricksDesktop\PATRICKSDESKTOP\Patrick
Time Zone Eastern Daylight Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.97 GB
Available Physical Memory 4.14 GB
Total Virtual Memory 9.22 GB
Available Virtual Memory 4.06 GB
Page File Space 1.25 GB
Page File C:\pagefile.sys
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

Laptop Model Name: N/A
Laptop Model Number: N/A

Gamepad Manufacturer: Unknown
Gamepad Model Name: Unknown
Gamepad Part Number: Unknown

Browser Information
- Name and version of the browser currently in-use: Version 42.0.2311.152 m/ Google Chrome
- Internet Explorer Version: N/A

[Carvaka]

Did you unequip it? Needs to be in armory chest

[Woggers]

Did you unequip it? Needs to be in armory chest

Like Carvak said it needs to be in your main hand armory unequiped In order to upgrade.

[Selleka]

i tried that he doesnt even acknowledge that i posses the item

[Selleka]

got it to work somehow

[Rufalus]

Most likely cause is that you are not selecting the correct option from the list of services Jalzahn provides.