Pre order code invalid

[MoldyOne]

Greetings,

Here are the instructions for redeeming your Windows code on the Mog Station for early access. If these did not work, please contact the NA Square Enix Online Store support and let them know that your pre-order code is invalid. For our reference, what are the first four digits of your 20-digit code? They should be RT2U.

yep, those were the exact instructions i used and my first 4 digits are RT2U