Greetings, all! We are still looking into this to try to find a better resolution than deleting and reinstalling the game. It's certainly a timely process that we would like to avoid, although it will resolve this problem for people who are already affected. Currently, we have determined that this is only impacting EU customers, since they have access to the pre-orders right now. If I have additional information to share, I will be sure to provide it.

If you do need to reinstall, you can either do so directly from the disc or from the PSN library while making sure not to select the Heavensward add on. You should be able to download that again separately in the future.

LGM Enkrateia