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  1. #1
    Player
    JustShift's Avatar
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    Sep 2013
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    Character
    Top Shift
    World
    Faerie
    Main Class
    Marauder Lv 50

    Heavensward pre order is not valid for my region.

    Hi,

    I have decide to pre order window collection edition - digital version - from square enix online store and I honestly, thought It'll be fine for me to pre order from this website because it is 'square enix' which is FFXIV is under square enix.

    And I have gotten the code for pre order bonus and I follow the instruction for 18 letters codes and then I came up to this message

    "This code is not valid for your region. Login with a Square Enix account belonging to the correct region"

    Now I am worried about the money I have spend on Heavensward collection edition - window digital version- and I would not able to use it?

    Help would be much appreciate, thank you for your time to read this

    Kind regards,

    Shift
    (0)

  2. #2
    Player
    Riepah's Avatar
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    Aug 2013
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    1,324
    Character
    Riepah Redeemer
    World
    Cactuar
    Main Class
    Archer Lv 70
    Which region did you buy the original game for? Your Heavensward version has to be the same - if your account is an EU account, you have to buy EU Heavensward, if it's a NA account you need NA Heavensward.
    (1)

  3. #3
    Player
    JustShift's Avatar
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    Sep 2013
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    Top Shift
    World
    Faerie
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    Marauder Lv 50
    Hi Riepah,

    How do I find this sort of information? I am from Australia so i always have thought that I bought the account through NA?
    (0)

  4. #4
    Player
    Riepah's Avatar
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    Aug 2013
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    Riepah Redeemer
    World
    Cactuar
    Main Class
    Archer Lv 70
    Quote Originally Posted by JustShift View Post
    Hi Riepah,

    How do I find this sort of information? I am from Australia so i always have thought that I bought the account through NA?
    I don't know. Being from Australia has little to do with it, both the NA or EU version would work for you - considering that the Heavensward version you bought was the wrong one though, I'd suspect that your account belongs to the other region. I can't tell you how to check for sure, though.
    (0)

  5. #5
    Player
    Ranen's Avatar
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    Aug 2013
    Location
    Gridania
    Posts
    32
    Character
    Arorah Qoji
    World
    Behemoth
    Main Class
    Bard Lv 60
    I know if I log into Mogstation and go into "Square Enix Account Settings" > "Account Information" then enter the DoB you entered when you registered, they'll show you the region registered for your account. I'm not sure if that will solve the problem, but its the only way I know off that shows your account region.

    Problem is if it's the wrong region, then you'll either have to rebuy the game...well actually you'll have to re-buy the game anyway. Either re-buy 3.0 or re-buy 2.0. I don't think they'll refund once you get your codes.
    (0)
    Last edited by Ranen; 05-17-2015 at 04:36 AM.

  6. #6
    Player
    JustShift's Avatar
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    Sep 2013
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    Top Shift
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    Faerie
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    Marauder Lv 50
    Thanks Riepah and Ranen.

    yep it is "Europe & Other Regions", so I think I'll need to contact NA to see if they can refund the money or something along this line :/ but honestly, it shouldn't matter at all..

    Hopefully I'll able to get someone from square enix to do the magic! heh
    (0)

  7. #7
    Player
    Riepah's Avatar
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    Riepah Redeemer
    World
    Cactuar
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    Archer Lv 70
    Quote Originally Posted by JustShift View Post
    Thanks Riepah and Ranen.

    yep it is "Europe & Other Regions", so I think I'll need to contact NA to see if they can refund the money or something along this line :/ but honestly, it shouldn't matter at all..

    Hopefully I'll able to get someone from square enix to do the magic! heh
    Considering it's a pre-order, you shouldn't even have been billed yet and it should be easy to reverse. Good luck anyway! I've had nothing but horrendously negative experiences with SE support, so I hope it'll work out for you.
    (1)

  8. #8
    Player
    JustShift's Avatar
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    Sep 2013
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    Top Shift
    World
    Faerie
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    Marauder Lv 50
    Quote Originally Posted by Riepah View Post
    Considering it's a pre-order, you shouldn't even have been billed yet and it should be easy to reverse. Good luck anyway! I've had nothing but horrendously negative experiences with SE support, so I hope it'll work out for you.
    Thanks , I'll hope for the best.
    (0)