Lagging after latest patch.

[Raist]

I'm having issues as well, during peaktimes in evenings, typically between the hours of 7pm and 10:30pm EST. I am in Washington D.C. metro area (Northern Virginia) and using Verizon FIOS. I have absolutely no problem doing anything else during those hours, so I'm guessing the problem lies in the connection to this game specifically. No problems with any other MMOs, including WoW, Tera, GW2, etc.

Like others have reported, I'm getting lag spikes every 5-10 seconds, for about 1 second at a time. Its made raiding impossible for me (I basically got carried through titan) and frustrating as well. I'm really, really hoping this is resolved by heavensward.

As I noted earlier in the thread, Verizon has been having issues for a while now. Check their status at downdetector:

https://downdetector.com/status/verizon-communications

Look through the recent comments at that main status page. 20% of reports are blackouts, 60% are internet problems---only 20% of reports are phone issues. Also, look at where the reports are mostly coming from:

Recent reports mainly originated from: Philadelphia, Washington D.C., San Francisco, Bradenton, Virginia Beach, New York, Bronx, Los Angeles, Richmond, and Pittsburgh. View on map

Some important waypoints on route to Montreal are in that list.

If you look at the most recent map (linked within that quote), you will see some really bad spots going through the North East... particularly the Washington area as well as the NY/NJ corridors and such, which is home to some major hubs. The thumbnail image they use as a link to the "live" map tracks recent history, but most of it is covered by the button graphic. Here is the actual image:



So yeah.. there still appears to be some issues with routing through to Montreal for the Verizon customers. Whether that is on Verizon itself, or their ALTER.net affiliate, or their other routing partners---there is something going on with their service that needs to be addressed. You need to get in touch with their support teams.

You can try their own support options from their website, or maybe the twitter/facebook links at that downdetector page, or you could post in their section at the broadband reports forums (most of the ISP's that have a forum there have Tier3 techs that monitor them, which is ultimately who you need to be in touch with).