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  1. #1
    Player
    Snowcone's Avatar
    Join Date
    Sep 2013
    Posts
    13
    Character
    Snow Cone
    World
    Goblin
    Main Class
    Archer Lv 50
    In Los Angeles area on TWC. Didn't have lag until recent patch with the poetics update. And we get 90k errors and get booted. Never really had this issue except when game first came out. Our internet speed is not an issue. Always seems this stuff happens with pending big patches, etc., which we have seen happen to many other people. Really aggravating.
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  2. #2
    Player
    Raist's Avatar
    Join Date
    Aug 2013
    Posts
    2,457
    Character
    Raist Soulforge
    World
    Midgardsormr
    Main Class
    Thaumaturge Lv 60
    Quote Originally Posted by Snowcone View Post
    In Los Angeles area on TWC. Didn't have lag until recent patch with the poetics update. And we get 90k errors and get booted. Never really had this issue except when game first came out. Our internet speed is not an issue. Always seems this stuff happens with pending big patches, etc., which we have seen happen to many other people. Really aggravating.

    Correct that speed is not an issue with this game... but not in the sense I think you were applying it. The game hardly needs better than Dial-Up bandwidth, which is something many often mistakenly use for speed. Technically speaking, each bit travels the same miles per second as every other cable customers, you are just given a different number of channels and different frequencies, as well as possibly different time slices on the network to provide different levels of bandwidth (you send larger/smaller bursts, but each burst travels at the same speed--the game rarely approaches DSL-Lite levels of bandwidth during normal gameplay).

    The issue at hand here is latency, which can impact the timely and orderly delivery of packets---which when get out of synch call for retransmits. If things are far enough out of whack, it results in packet loss and potentially loss of session. These issues basically crop up because of congestion--either because of downed nodes or oversold markets leading to overloads at exchange points amongst the various ISP's that negotiate a route to Montreal, or particular route hops along that route.

    This is something TWC can and will work with you on if you can gather some information for them (ie: tracerts) and get in touch with the proper level of support (Tier3) either via the TWC forum at broadbandreports.com (other ISP's have forums there as well, not just TWC) or through their email at TWCable.Help@twcable.com. And yes... I know it can work for you, as I have noted my success with the process several times--as well as others that have reported getting things addressed through TWC's Tier3 support.

    Oh, and they are having quite a lot of problems on the TWC networks in a lot of areas lately:
    https://downdetector.com/status/time-warner-cable


    That image above represents a recent history of outages and is used as a thumbnail for a link to the larger live outage map they link to at the URL above it. The live map is also linked to in the following notice that also appears on that page:
    Recent reports mainly originated from: Los Angeles, New York, Bronx, Houston, San Francisco, Charlotte, Brooklyn, Austin, Astoria, and Ypsilanti. View on map
    (link is to the Live Outage Map)
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    Last edited by Raist; 05-16-2015 at 12:10 PM.