My order with the Square Enix e-Store (NA) is also in flux at the moment.
  • My order gets caught in the "waiting for verification" phase for a week.
  • I inquire with customer service.
  • Service rep informs that I'm caught by their anti-fraud system, wants a copy of my ID.
  • I decline and ask for the order to be canceled.
  • Service rep replies to say that I've been cleared from the anti-fraud system and my order is all-green to go.
  • I reply to say that in that case I want my order finalized as I'd like to buy from the official source.
  • I receive an email that informs me my order have been canceled.
  • 10 days have passed an nothing.

SO...now I don't know if I should just re-order...

I seriously think for PC Download versions of all expansions we should be able to just buy it like any optional item on the Mog Station using our existing payment information.