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  1. #1
    Player
    Crusher14's Avatar
    Join Date
    May 2015
    Location
    New Gridania
    Posts
    10
    Character
    Miguel Angell
    World
    Exodus
    Main Class
    Samurai Lv 100
    12 hours later, still can't log in... I wanna play!
    (0)

  2. #2
    Player
    SananMasa's Avatar
    Join Date
    Jan 2014
    Posts
    17
    Character
    Vixen Bloodbourne
    World
    Behemoth
    Main Class
    Conjurer Lv 57
    Had a chat this morning, here is my log:


    " Agent Jordan: Thank you. We will be sure to forward this information to the SE Recovery Team in hopes that a solution may be found as soon as possible. We appreciate your continued support and patience. We ask that you please stay posted on the Lodestone for further news and updates regarding this known issue.
    You: I have worries about this issue
    You: apparently in the past this issue has caused people to lose their character completely - having to start over...
    You: at lvl 1... is that possible here...
    Agent Jordan: No, this just seems to be a technical issue with the servers. It appears that there was a scheduled maintenance on a few servers last night, and it has caused some issues with many users. We sincerely apologize for this inconvenience and we ask that you please remain patient as we strive to work a solution for our users.
    You: okay... do you have any sort of time expectancy...? hours ? days? weeks?
    Agent Jordan: The recovery team is currently working to solve this issue as soon as possible, and once the issue has been resolved, it will be posted on the Lodestone site. Unfortunately, we do not have an ETA on how long the recovery process will take to complete. But we ask that you please remain patient and stay posted on the Lodestone for further updates.
    You: okay ty"


    Apparently they are working on it, slowly.
    (1)

  3. #3
    Player
    JetKoenig's Avatar
    Join Date
    May 2015
    Posts
    4
    Character
    Tonberry Masseur
    World
    Famfrit
    Main Class
    Gladiator Lv 60
    Thank you for taking time to call them personally. At least they acknowledged the problem and took responsibility.
    (0)

  4. #4
    Player
    SananMasa's Avatar
    Join Date
    Jan 2014
    Posts
    17
    Character
    Vixen Bloodbourne
    World
    Behemoth
    Main Class
    Conjurer Lv 57
    yeah, they did say it was their fault and they were working on it. Someone didn't turn off the server when they did server maint, so this happened.
    (0)

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