I'm curious to know why third party programs seem to be considered on the same level as hacking. Razor has its own macro program where you can record a series of button presses and have it repeat those commands at the push of a button. It is essentially just taking one button and making it repeat 3 or 4 button presses on a timed setting. How is this so much different than pressing them over and over yourself except for the timing being exactly the same each time? Is Razor's program against the TOS then? Is a macro program okay, but another system isn't? Where is the line crossed?
Edit: One more thing I'd like to add for the whole multi-boxing. This game has an unusually long GCD when compared to most other MMOs, so it is entirely possible that this guy was alt tabbing the whole time. He may have just gotten mixed up in the middle of doing it. Probably someone kind of new to the system.