2) When a player is in a duty, whenever a "Gm" is trying to contact that player at that particular time, that player can see the Gm's text, but it seems that the Gm can NOT see that player's text. Even when manually creating a 'tell' to that Gm, the Gm still seems not to be able to receive any form of messages from anyone present in a duty.

So to give clarification during a duty can NOT be done. Also, the Gm doesn't seem to be aware that that player is in a duty. Till this day, the Support Desk does not seem to be aware of this issue. The only thing that the Gm seems to be receiving about that player is, "Not available."