SE developers obviously knew about this since day 1 . RNG made players stay long enough to pay for their monthly game time and at the same time write a good paycheck bill to their bank account. Every attempt to critize RNG will most probably fall on deaf ears. The best way is to stand infront of them and demand an answer harshly . People tends to take advise lightly or totally ignore it when they don't feel the anger straight infront of them. Only when they seen anger mob present in their gameshows, only then they'll realise that they've crossed the line. Every anger in words is only walt disney to them.