What is wrong with reclaim?

[XiXiQ]

Does your seemingly consistent and predictable streak of bad luck indicate that the RNG isn't working the way that it should? No.

Whether RNG is working "how it should" or not isn't the root of the problem. If this is how it's supposed to work - with the same players getting shafted over and over with no end in sight (and if you use the bell curve as an example, you're talking about 10%-20% of them) - that is a serious game problem that requires addressing, rather than some interesting mathematical study.