Quote Originally Posted by Bayohne View Post
Greetings,

We are aware of the issue where users who participated in the PS3>PS4 upgrade campaign are not able to purchase the Heavensward pre-order for the PS4 on PSN.
We are currently reaching out to Sony regarding this and will update when we have more information.
Also try putting actual feedback in the proper forum, if its in general chat, you may not get the results you are hoping for.