Action against illicit behavior is good and all but will only get you so far. The damage is already done by that point.

You need better prevention methods - Go talk to the guys making FFXIV APP about their simple regex filters, and please for the love of god make it simpler to deny friend requests.
Pressing "no" only to have to go into your friends list, scroll all the way down and decline again is so dumb it's beyond belief.
If it's a real friend they can always send you another request of you misclick, no loss...

Prevention > Action every four weeks...

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I thought the RMT situation was really good in this game on Phoenix when I joined around 2.2, but it's become worse and worse with time. Now it's not just /tell's, it's friend requests. Direct harassment, Square Enix.
I had a big fat friend request from a stupid gilseller stuck in the middle of my screen during the last few, but very long story cutscenes - it completely ruined the mood because I for forgot to set myself as busy.

Fix that shi-...