1.0 Title unable to be restored by GMs

[Elemental]

Time: May 3, 2015. 9:40 PM CST
Frequency: Always
World name: Excalibur
Character name: Axin Sylph
NPC name: N/A
Monster name: N/A
Class/Level: Gladiator/50
Party or solo: N/A
In-game time: 3:00 p.m.
Area and coordinates: N/A
Steps:
1. My 1.0 title "The Wanderer's Shadow" from completing the achievement Been There, Done That has been missing since the start of 2.0. Achievement completion is visible here: http://na.finalfantasyxiv.com/lodest...nt/detail/526/
2. I recently went through the steps of contacting a GM to have this corrected as outlined in this thread: http://forum.square-enix.com/ffxiv/t...0-Achievements
3. The GMs informed me that they are unable to restore my title as it is not present on the list they were provided. When asked why mine does not appear despite confirmed completion, they stated it could be because I may not have spoken to the NPC to receive the title before the deadline in 1.0. This cannot be the case, however, as I had this title in 1.0 well prior to the final save being completed. I checked specifically because I knew this achievement would be unobtainable in 2.0.
4. The GM suggested I make a bug report regarding this still-missing title. I have spoke to others who have reported the same issue with having their titles restored. Even if it were the case that I did not speak to the NPC to confirm this achievement (which I know I did as I previously had the title), should our ability to have this title restored really be dependent on us having spoke to some NPC when it is already easily provable that we completed the requirements of the achievement??

My 1.0 server was Durandal
MY 1.0 character name was the same: Axin Sylph

Connection Specs
- Type of internet connection/provider: Fiber optic/MTS Allstream
- Modem maker/model number: Pace 5168N

PC Specs
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 8.1 Pro 64-bit (6.2, Build 9200) (9600.winblue_r9.150322-1500)
SYSTEM_CPU Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz (8 CPUs), ~2.7GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS Default System BIOS
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 12278.984MB
SYSTEM_VIRTUAL_MEMORY 2047.875MB
SYSTEM_PAGE_FILE 24566.984MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 223.471GB SYSTEM_FREEDISC_SPACE 2.219GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 0.098GB SYSTEM_FREEDISC_SPACE 0.067GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.413GB SYSTEM_FREEDISC_SPACE 232.339GB
SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 698.634GB SYSTEM_FREEDISC_SPACE 0.188GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS NVIDIA GeForce GTX 580
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 580
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 1482.434 MB
SYSTEM_GRAPHICS_SHARED_VRAM 2559.887 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (120Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 9.18.0013.4709
SYSTEM_GRAPHICS_DRIVER_DATE 2014-12-13 5:08:08 AM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 580
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce GTX 580
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 1482.434 MB
SYSTEM_GRAPHICS_SHARED_VRAM 2559.887 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 9.18.0013.4709
SYSTEM_GRAPHICS_DRIVER_DATE 2014-12-13 5:08:08 AM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {DAEFD8BB-89F0-4DEA-9099-1A6F4C443251}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.5859
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 2009-05-23 2:04:22 AM
SYSTEM_SOUND Realtek Digital Output(Optical) (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {06FC94CD-D0FE-4374-AFB9-5B3DD116945C}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.5859
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 2009-05-23 2:04:22 AM
SYSTEM_SOUND Realtek HDMI Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {A1EFE532-4168-4012-A748-82EBECF7DFC5}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.5859
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 2009-05-23 2:04:22 AM
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 109 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7A1695D0-474A-11E4-8001444553540000}
SYSTEM_INPUT_NAME G19s Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {53142870-1A51-11E3-8002444553540000}
SYSTEM_INPUT_NAME G13
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7DFE4AD0-1A50-11E3-8001444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G600
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7A1695D0-474A-11E4-8002444553540000}
SYSTEM_INPUT_NAME G19s Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DF670270-1A51-11E3-8005444553540000}
SYSTEM_INPUT_NAME Logitech G13 Joystick
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {81A25530-F4AB-11E1-8002444553540000}
SYSTEM_INPUT_NAME Microsoft eHome Infrared Transceiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {81A25530-F4AB-11E1-8004444553540000}
SYSTEM_INPUT_NAME Microsoft eHome Infrared Transceiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {81A25530-F4AB-11E1-8006444553540000}
SYSTEM_INPUT_NAME Microsoft eHome Infrared Transceiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {81A25530-F4AB-11E1-8008444553540000}
SYSTEM_INPUT_NAME Microsoft eHome Infrared Transceiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 256 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {ADCAD260-474A-11E4-8003444553540000}
SYSTEM_INPUT_NAME G19s Gaming Keyboard (Macro interface)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9340CC40-96F8-11E3-8002444553540000}
SYSTEM_INPUT_NAME Logitech Cordless RumblePad 2 USB
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 4 SYSTEM_GAMEPAD_BUTTON 12 SYSTEM_GAMEPAD_FOV 1
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