Results 1 to 2 of 2
  1. #1
    Player
    PaleBlueMoon's Avatar
    Join Date
    Apr 2015
    Posts
    1
    Character
    Maya Alcor
    World
    Balmung
    Main Class
    Botanist Lv 50

    Error -2146697203

    How's that for an error number?

    Context:
    I recently had to perform a system restore on my computer. I've never encountered this error before, and am playing XIV on PC (running Windows 7). After trying to start the launcher, I get the "checking updater/launcher version" message, followed immediately by the launcher screen, completely white (news and login bars not loading, etc.), with the aforementioned error message displayed.
    A screencap:


    I've tried:
    • Uninstalling and reinstalling FFXIV
    • Deleting the "My Games\My Documents\FINAL FANTASY XIV - A Realm Reborn" folder.
    • Restarting the computer.
    • Based on having been told that the launcher runs through IE: in Internet Explorer's Internet Options, in LAN Settings checking "Automatically detect settings", and in Advanced -> Settings checking "Allow software to run or install even if the signature is invalid."

    None of which have worked, or produced any apparent change in the launcher's behavior.
    (0)
    Last edited by PaleBlueMoon; 04-24-2015 at 09:29 AM. Reason: removing external link

  2. #2
    Player
    Raist's Avatar
    Join Date
    Aug 2013
    Posts
    2,457
    Character
    Raist Soulforge
    World
    Midgardsormr
    Main Class
    Thaumaturge Lv 60
    It is basically a browser message that connectivity was lost during the download of the page. There's a recently discovered issue with encryption support--enable them under the advanced settings for your browser/internet. Even if you have blocked IE through WinSxS, it's settings are still in play with the launcher, since it is built on MSIE. You can still get at it through the Internet Options snap-in in Control Panel (or running inetcpl.cpl from the run/search box). It's under the Advanced tab, scroll down to the bottom of the list. Last week, SE put a notice up about a recent Windows Update that is resetting the options and causing issues, but it isn't necessarily limited to IE 11:

    http://na.finalfantasyxiv.com/lodest...1acf43974ec41d
    04/17/2015 4:30 AM
    Login Issue (Apr. 17)
    Currently, we are receiving contacts from users in certain environments who have become unable to log in to services connected to their Square Enix Account.

    Investigation has revealed that the issue stems from application of the latest Windows Update, which turns off the “Use SSL 3.0” setting under Internet Options in Internet Explorer 11.

    We ask that users who are experiencing this issue take the following steps to change their Internet Explorer 11 settings.

    [Steps]
    1. Open Internet Explorer 11
    2. Open Internet Options
    3. Select the “Advanced” tab
    4. Check the boxes next to the following and click “Apply”:
    - Use TLS 1.0
    - Use TLS 1.1
    - Use TLS 1.2

    [Affected Services]
    - FINAL FANTASY XIV: A Realm Reborn
    - The Lodestone
    - Mog Station
    - FINAL FANTASY XIV Forums
    - Square Enix Account Management System
    (0)