Sprites display bug

[Kilyne]

Hello readers,

I assume this is the right sub-forum as I believe it is a display bug not a game bug.

The issues is that for some reason I cannot see Sprites in the game and the same goes for some skill effects (I would make a video but FRAPS refuses to work).
My PC is approx. 6-7 years old so I set everything on minimum to have a smoother gameplay. A friend told me to set it back to default, however it does not seem to be the case as I still cannot see any Sprites or some spell effects.

Even in raids, Syrcus Tower for example, one the first boss there are supposed to be those orbs that follow people, I do not see those either which makes raiding really difficult for me.
I do not have that issue on my laptop which uses nvidia graphics.

Screenshots: http://imgur.com/a/C5xsg

OS: Win 8.1
Gfx: Ati Radeon HD 4800, Catalyst version 13.1 (latest driver for my gfx card series, catalyst for newer cards would give me a black screen)

Edit: Every other enemy is totally fine, it only applies to elemental mobs and spell effects that use similar build or whatever the correct term would be.

Kind regards,
Kilyne


Edit 2: Re-install worked. Case closed.

[Sloprano]

If you are having trouble on Windows 8.1 it could be a good start to make sure you have all the redistribution files for DirectX 9.0, Visual C++ Runtime and .Net Framework 3.5. These aren't included in the Win 8.1 installation, but games like FFXIV still use some of them.

You can get the DirectX 9.0 redistribution here: http://www.microsoft.com/en-us/downl...ils.aspx?id=35
If the web installer above dosen't work for you, try the offline redistributable: http://www.microsoft.com/en-us/downl...s.aspx?id=8109

Here is a complete VC redistribution package that contains 32/64 bit versions of VC 2005, 2008, 2010, 2012, 2013 and older runtime files. You probably won't need everything in here for FFXIV, but by installing everything you should then be sufficently prepared for other games/software.
http://www.softpedia.com/get/System/...nstaller.shtml

This last bit might not be necessary, but you can also enable .Net Framework 3.5 in Win 8.1 just to be sure. You'll find a handy guide here:
https://msdn.microsoft.com/en-us/library/hh506443.aspx

After installing and enabling those above, perform a restart and see if the sprites are visible. Hope some of this makes it work for you.

[Kilyne]

If you are having trouble on Windows 8.1 it could be a good start to make sure you have all the redistribution files for DirectX 9.0, Visual C++ Runtime and .Net Framework 3.5. These aren't included in the Win 8.1 installation, but games like FFXIV still use some of them.

You can get the DirectX 9.0 redistribution here: http://www.microsoft.com/en-us/downl...ils.aspx?id=35
If the web installer above dosen't work for you, try the offline redistributable: http://www.microsoft.com/en-us/downl...s.aspx?id=8109

Here is a complete VC redistribution package that contains 32/64 bit versions of VC 2005, 2008, 2010, 2012, 2013 and older runtime files. You probably won't need everything in here for FFXIV, but by installing everything you should then be sufficently prepared for other games/software.
http://www.softpedia.com/get/System/...nstaller.shtml

This last bit might not be necessary, but you can also enable .Net Framework 3.5 in Win 8.1 just to be sure. You'll find a handy guide here:
https://msdn.microsoft.com/en-us/library/hh506443.aspx

After installing and enabling those above, perform a restart and see if the sprites are visible. Hope some of this makes it work for you.

Thank you for your help but those were one of the first things I had done on a new windows.

I am currently re-downloading/installing the whole game, will see if that works out.

Edit: Apparently a simple reinstall fixed the issue. Case closed.

[Sloprano]

Glad to hear you got it sorted. While I'm somewhat curious to what caused it, here's to hoping it dosen't happen again for you.

[Kilyne]

Glad to hear you got it sorted. While I'm somewhat curious to what caused it, here's to hoping it dosen't happen again for you.

I can only assume corrupt files or something upon first installation.