Stuck while summoning a retainer

[Kiat]

Description: Tried summoning a Retainer in Uldars Lower Tailors Ward. NPC never appears and im frozen in place waiting for the retainer to appear.
Can't use the menu option, but can use the chat system / move camera.

Platform: PC
ISP: BT
Type of Internet Connection: Wireless
Internet Connection Speed:
Date & Time: 04/09/2011 15:20
Frequency: 2
Character Name: Kiat Raffles
Race: Hume Midlander
World: Fabul
Class/Skill Rank: MRD 36
Physical Level: 31
Area and Coordinates: Uldar Lower Tailor 1,1
Party or Solo: Solo
NPC Name: Cait
Monster Name: N/A
In-Game Time: 15:25
Steps:
1. Entered Uldars Lower Tailors Ward.
2. Selected to summon retainer Cait.
3. Retainer does not appear.
4. Now frozen waiting retainer to appear.
5. Only Alt/Tab can get me out of the game.

[Ashvrei]

Hello,

Thank you for reporting that you are unable to summon your retainer and getting stuck as a result. We're sorry that you are having to deal with this and we will immediately pass this off to development for you. Upon confirming the issue; it will be handled accordingly. Any adjustments or fixes will be posted on the Official Final Fantasy XIV Lodestone site.
http://lodestone.finalfantasyxiv.com/pl/index.html

If we receive any updates or need any additional information, we may unlock the thread and post here.

Please also check in with our support center at the following link:
http://support.na.square-enix.com/
FINAL FANTASY XIV > Contact > Get Support.
If this occurs on a consistent basis, they may be able to provide some suggestions on how to resolve this issue.

Thank you,
SQUARE ENIX Moderator