Quote Originally Posted by Lauro View Post
Well SE , is in Big Problems if this "problem" keeps Evolving and since SE ANNOUNCE alredy the game if FREE At the Momen i think the Fault is on Click And Buy
Indeed. The case for the consumer is sound as there is evidence saying that Square Enix is not currently billing for XIV. As long as you can demonstrate this calmly, you have grounds to stand on. Remember that the more one rages and sounds angry on the phone, the more one gets treated like a whinging child.

Present yourself as the type of customer who would say good things about the company to all your friends if your complaint is resolved and they will go out of their way to please you. (Emotion = )
Present yourself as the type of customer who would say bad things about the company to all your friends if your complaint is not resolved and they will simply seek to passify you. (Emotion = )