Quote Originally Posted by Albiere View Post
Just received my third email with the new code, and that's also appearing now in my SE profile page under a button labelled 'View your FFXIV Heavensward Early Access', great!

However I've seen lots of people reference a pre-order code to be entered at the links helpfully provided above. This is the first time I've heard about needing a second code and I've checked through all my emails to find I don't have one! I just have the early access code.

Please can I get some clarification? Do I need this code? How can I get it? Thanks!

(Pre-ordered Digital Collector's Edition from the EU SE store at the end of March)
Quote Originally Posted by Alberel View Post
Chiming in on echoing this comment. The code I have is in the typical XXXX-XXXX-XXXX-XXXX-XXXX format and does not match the format requested on the pre-order code page. I ordered directly from the SE store so I suspect I may have just been directly given an early access code instead (so no need to enter a code on the pre-order page) but some confirmation of that would be nice.
I don't know exaclty why they need to have a "double key", where a pre-order code will generate an early access code.

The best I can think of is if they already printed the voushers with the pre-order codes on some physical editions, while the early access codes are not fully generated/activated.

Since the early access code is only delivered if you pre ordered in the first place, and the fact that you'll enter them on the Mog Station, you'll probably be fine if you only have the early access code, which is the most important.