Yea... okay.

[Elladie]

I recently had the same problem, OP. Well, more or less. I have a fluid IP address and I have to deal with changing my SE password several times a week ( although I've now added the security token since this latest occurrence). Got the error message - suspicious activity etc - went to check email, no email. Waited. Waited longer. No email. Called SE in London. First question she asks, is AOL your email provider because they're currently blocking all Square Enix emails to all customers. So I go scream at AOL who tell me, no I can't have my email. Long argument about how they'd got no right to do that (imagine if your postman tried it?!). Called SE back, they said I could change my email address. I had to email them a photo of my passport (not my face, just the name and birth date) which I sent from the new email address I wanted to use. They emailed me back once it was changed, and the password reset arrived as soon as I requested it. But, yeah, I had rage - with AOL tho, rather than SE. Hope this route will be helpful to you. Took a couple of hours tops

[Skeith-Adeline]

~

London support is much more helpful than american support LOL. Glad you got your issues fixed c:
My only issue revolves around me forgetting the name of my email associated with my account :/

[Elladie]

As I said, they will changed the email associated with the account, but you have to send them the photo of your passport. Once they got that, everything was sorted very quickly

[Skeith-Adeline]

I'll contact them again and bring up this possibility. Thanks for the idea.

...I've no passport, but I do have other means to identify myself. Last time I offered an image, they wouldn't take it because it is "easy to manipulate" photos/videos

[Elladie]

I'll keep my fingers crossed for you. I know I was going crazy and sulking like a five-year-old about being locked out. If I choose not to play for a couple of days, that's one thing, but being prevented by outside forces .... ? AAARGHHHHH

[Skeith-Adeline]

No email response yet :x Decided to go through Email instead of talking to the same Live Agent again. How long would you suggest I wait? I'll probably send another Email out at 7pm est.

[Duuude007]

No email response yet :x Decided to go through Email instead of talking to the same Live Agent again. How long would you suggest I wait? I'll probably send another Email out at 7pm est.

Give them 2 weeks. Then call and ask for a followup.

[Skeith-Adeline]

It said 48 ho9urs, so I'll probably send another email tomorrow :x

[T2teddy]

No it is the same. This account doesn't let me the option to seek out the email–I've tried lol. I just have never logged out since logging in the first time last year july lol.

You are not looking in the correct place for the email address. I do not mean for you to look at anything to do with this forum account. I want you to go into your BROWSER settings to see if you have password saving enabled. IF you do then you will be able to find the one you used for this forum in the list. Since you say the emails for here and the game were identical this should solve your problem.

[Skeith-Adeline]

You are not looking in the correct place for the email address. I do not mean for you to look at anything to do with this forum account. I want you to go into your BROWSER settings to see if you have password saving enabled. IF you do then you will be able to find the one you used for this forum in the list. Since you say the emails for here and the game were identical this should solve your problem.

!!!!!!!!!!!!!!!!!!!!!!!!!
Okay so, new personal motto is, don't be quick to anger. Gah I wish I could delete this thread but I guess it is a clean way to humble myself :X I didn't know I could check the saved passwords/emails through this PC especially if it is shared on a single network lol