Random Crashes with newly updated peripherals.

[keroo]

I decided to upgrade my Motherboard, Graphics Card and Hard Disk to SSD.

Here's my current specs:

MSI Z97 Gaming 7 Motherboard
Intel Core i7-4790 3.60GHz 1150 LGA Socket
16 GB of RAM
ASUS NVIDIA GTX970
Samsung SSD 250GB 850EVO
Windows 8.1

The situation :

When I play FFXIV, it randomly crashes. Sometimes the sound remains but I can't open Task Manager, the desktop completely crashed. There are times that the whole system restarts or just shutdown.

Trial and Error :
1. I tried to reduce resolutions and graphical settings of the game.
2. The NVIDIA graphics driver is up-to-date and currently on version : 347.88
3. I tried to re-install my graphics driver.
4. I tried to check background applications and firewall then applied authorization to ffxiv.
5. Tried to replug DVI adapter.
6. Updated Windows 8.1 via Windows Update.
7. I tried to play different game : Dota 2; but Dota 2 didn't crashed and ran smoothly.

What I am trying to do now :
1. Re-installing FFXIV. So far the updater(patch) is si slow and sits 0.17Mbp/s and consistently going down from 3.6Mbp/s. (13.8GB of patch)

I tried my best and consult Google for solutions and none of the results were effective. While I do the reinstallation, does anybody here can help me with my problem?

PS: I will update this post after I re-install the game.

[keroo]

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\keruvin\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 8.1 64-bit (6.2, Build 9200) (9600.winblue_r8.150127-1500)
SYSTEM_CPU Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz (8 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS V1.0
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16327.398MB
SYSTEM_VIRTUAL_MEMORY 2047.875MB
SYSTEM_PAGE_FILE 19271.398MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.369GB SYSTEM_FREEDISC_SPACE 166.952GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS NVIDIA GeForce GTX 970
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 970
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 3072.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 1023.938 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 9.18.0013.4788
SYSTEM_GRAPHICS_DRIVER_DATE 3/14/2015 4:41:47 AM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND スピーカー (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {C702983D-8221-42C3-A8B2-E57B1D27877C}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7188
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/4/2014 9:31:10 PM
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {00713A6A-D508-455E-B33C-2DBDC23204AE}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7188
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/4/2014 9:31:10 PM
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0AD40E30-E120-11E4-8001444553540000}
SYSTEM_INPUT_NAME MOUS9 DONGLE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 767 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0AD4D180-E120-11E4-8002444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0AD7DEC0-E120-11E4-8003444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0AD8F030-E120-11E4-8004444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0AD91740-E120-11E4-8005444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0ADB6130-E120-11E4-8006444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0ADC72A0-E120-11E4-8007444553540000}
SYSTEM_INPUT_NAME MOUS9 DONGLE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0ADEE3A0-E120-11E4-8008444553540000}
SYSTEM_INPUT_NAME MOUS9 DONGLE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0ADFF510-E120-11E4-8009444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Technical Support - Google Chrome
Sticky Notes
This PC
Switch USB


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

BUFFALO AirStation Configuration Tool
BUFFALO パソコン環境表示ツール
Google Chrome
ASUS GPU Tweak
GPUTweakStreaming
NVIDIA Stereoscopic 3D Driver
Steam
Dota 2
TechPowerUp GPU-Z
BUFFALO クライアントマネージャＶ
BUFFALO クライアントマネージャＶ をアンインストール
Google Toolbar for Internet Explorer
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Google Toolbar for Internet Explorer
Java 8 Update 40
FINAL FANTASY XIV - A Realm Reborn
BUFFALO AirStation おたすけナビ
Java Auto Updater
ASUS GPU Tweak
Google Update Helper
Asmedia ASM106x SATA Host Controller Driver
Google Drive
VGA Boost
Google Update Helper
NVIDIA PhysX
Sound Blaster Cinema 2
GPUTweakStreaming
インテル® チップセット デバイス ソフトウェア
Qualcomm Atheros Killer Network Manager Suite
Realtek High Definition Audio Driver


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\BUFFALO\WDTool\bwdnotification.exe 000012F4
C:\Program Files (x86)\BUFFALO\clientmgrv\bin\cmvMain.exe 00001328
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00001264
C:\Program Files (x86)\Creative\Sound Blaster Cinema 2\Sound Blaster Cinema 2\SBCinema2.exe 00001300
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000012AC
C:\Program Files (x86)\NVIDIA Corporation\Update Core\NvBackend.exe 00000A8C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000012C0
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo.exe 000015BC
C:\Program Files\Intel\Intel(R) Smart Connect Technology Agent\iSCTsysTray8.exe 00001248
C:\Users\keruvin\Documents\My Games\FINAL FANTASY XIV - A Realm Reborn\downloads\ffxivupdater.exe 000010F0

[MiniTofu]

1. BSOD (Blue Screen of Death)? If BSOD, what is the code? Reset your BIOS setting to stock and try again.

2. RAM failing? Test one stick at a time.

3. System shutdown and restart without BSOD? PSU needs to replace.

[keroo]

1. BSOD (Blue Screen of Death)? If BSOD, what is the code? Reset your BIOS setting to stock and try again.

2. RAM failing? Test one stick at a time.

3. System shutdown and restart without BSOD? PSU needs to replace.

Hello there! Thank you for replying to my thread. Here are my anwsers to your suggested resolution:

1. I never experienced Blue Screen though. What happens while it crash is, it shutdowns completely or restarts. Sometimes the video is out, my monitor can't find signal but the music still goes but eventually my PC shutdown/restart.

2. I haven't tried it though and I will test it later.

3. Is there some kind of software to test out my PSU? My PSU is old and the new things I installed are video card, SSD and Motherboard. I am willing to replace it but I need some sort of tests. Can you suggest some procedure?

[MiniTofu]

Hello there! Thank you for replying to my thread. Here are my anwsers to your suggested resolution:

1. I never experienced Blue Screen though. What happens while it crash is, it shutdowns completely or restarts. Sometimes the video is out, my monitor can't find signal but the music still goes but eventually my PC shutdown/restart.

3. Is there some kind of software to test out my PSU? My PSU is old and the new things I installed are video card, SSD and Motherboard. I am willing to replace it but I need some sort of tests. Can you suggest some procedure?

Yeah, if computer turn off and shutdown without BSOD or error, your PSU kicks in underload protection. Usually this is faulty PSU need to replaced.

Bad clock CPU/RAM will give error, bad HDD or SSD will freeze computer. A instant black screen shutdown, that is your PSU protection underload or overload protection. Mine was a HX750, been like that for months until I replaced it with EVGA SuperNOVA 850 G2, I haven't had the problem anymore.

[keroo]

Yeah, if computer turn off and shutdown without BSOD or error, your PSU kicks in underload protection. Usually this is faulty PSU need to replaced.

Bad clock CPU/RAM will give error, bad HDD or SSD will freeze computer. A instant black screen shutdown, that is your PSU protection underload or overload protection. Mine was a HX750, been like that for months until I replaced it with EVGA SuperNOVA 850 G2, I haven't had the problem anymore.

I will consider replacing my PSU then. Before I buy a new one, what are the things I should look out for a new PSU?

[KisaiTenshi]

I will consider replacing my PSU then. Before I buy a new one, what are the things I should look out for a new PSU?

Depends on your hardware. Like the reason it seems like it could be a power issue is that you changed the motherboard, probably to one that uses more power. A 1200 watt PSU is the upper-end of what most people can use. You could get away with less if you spec out if the CPU+MB+RAM+Video Card's power envelope, but when you see "oh 400 watts will be fine" consider that the PSU efficiency is only around 80%. So you could get away with 500 watts... if you have no other parts (some people have several hard drives, some have only one.) A 750 Watt PSU is probably the most you'd reasonably use in a non-SLI system.

[keroo]

Depends on your hardware. Like the reason it seems like it could be a power issue is that you changed the motherboard, probably to one that uses more power. A 1200 watt PSU is the upper-end of what most people can use. You could get away with less if you spec out if the CPU+MB+RAM+Video Card's power envelope, but when you see "oh 400 watts will be fine" consider that the PSU efficiency is only around 80%. So you could get away with 500 watts... if you have no other parts (some people have several hard drives, some have only one.) A 750 Watt PSU is probably the most you'd reasonably use in a non-SLI system.

Hello there! I just went home from work. I tried to re-socket my peripherals and for some reasons FFXIV didn't crash in an hour of game. I also did underclock my GPU. I am still testing for a longer game if it will crash.