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  1. #1
    Player
    shiraisu's Avatar
    Join Date
    Apr 2015
    Posts
    1
    Character
    X'hiro Khai
    World
    Ultros
    Main Class
    Conjurer Lv 50

    ffxiv keeps crashing after i hit play Q.Q!

    Ok… I sent my computer to get fixed cuz my HDD with the OS died so I got a new HDD like 1 week ago and they reinstall the OS (windows 7) but when I got my computer back FF stopped working for me.

    Now ff wont load, when i click the play button the game tries to load then just crashes saying “final fantasy has stopped working” http://postimg.org/image/6dy5x1t55/
    In theory I reinstall the drivers, directx, I download the game 2 times already , run as administrator, closed all firewalls and antivirus, reinstalled graphic cards drivers etc etc… and nothing works!!.

    I copied my computer(win7) FF folder to my dads laptop(win8), and FF runs there :< .... same FF folder and same directX... but just wont run on my own computer.

    I tried running another game on my comp , Aion and it actually worked :<… just not ff…

    My computer basic info:
    -Windows 7 ultimate 64 bits
    -Service pack 1
    -inter(R) Core(TM) i7-2600k CPU @ 3.40GHz 3.70 GHz
    -8 GB RAM
    - 2 Nvidia GeForce GTX 570 with Sli
    -Directx 11

    I don’t know what else is needed x.x…. this is what I get from the crashes in the event viewer Q.Q:
    Log Name: Application
    Source: Application Error
    Date: 4/5/2015 11:32:09 PM
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: Corei7-PC
    Description:
    Faulting application name: ffxiv.exe, version: 1.0.0.0, time stamp: 0x551b89ed
    Faulting module name: ffxiv.exe, version: 1.0.0.0, time stamp: 0x551b89ed
    Exception code: 0xc0000005
    Fault offset: 0x00b4ed56
    Faulting process id: 0x1314
    Faulting application start time: 0x01d07022a2f6a458
    Faulting application path: C:\Users\Core i7\Desktop\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe
    Faulting module path: C:\Users\Core i7\Desktop\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe
    Report Id: e28facc7-dc15-11e4-8e63-50e549ce47e7

    pls heeelp i dont know what else to do ... im about to give up QQ!
    (0)

  2. #2
    Player
    Zhari's Avatar
    Join Date
    Aug 2013
    Posts
    1
    Character
    Zayaa Shadowdawn
    World
    Behemoth
    Main Class
    Conjurer Lv 50
    This same thing happens to me. I just started playing again yesterday, but it worked just fine in November(last time I played).
    Here is my Event Log:

    Log Name: Application
    Source: Application Error
    Date: 4/8/2015 8:12:25 AM
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer:
    Description:
    Faulting application name: ffxiv.exe, version: 1.0.0.0, time stamp: 0x551b89ed
    Faulting module name: ffxiv.exe, version: 1.0.0.0, time stamp: 0x551b89ed
    Exception code: 0xc0000005
    Fault offset: 0x00ac7777
    Faulting process id: 0xf34
    Faulting application start time: 0x01d071fd59e49cd8
    Faulting application path: C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe
    Faulting module path: C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe
    Report Id: e601b5e7-ddf0-11e4-9b02-6cf049503378
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-04-08T13:12:25.000000000Z" />
    <EventRecordID>1165159</EventRecordID>
    <Channel>Application</Channel>
    <Computer></Computer>
    <Security />
    </System>
    <EventData>
    <Data>ffxiv.exe</Data>
    <Data>1.0.0.0</Data>
    <Data>551b89ed</Data>
    <Data>ffxiv.exe</Data>
    <Data>1.0.0.0</Data>
    <Data>551b89ed</Data>
    <Data>c0000005</Data>
    <Data>00ac7777</Data>
    <Data>f34</Data>
    <Data>01d071fd59e49cd8</Data>
    <Data>C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe</Data>
    <Data>C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe</Data>
    <Data>e601b5e7-ddf0-11e4-9b02-6cf049503378</Data>
    </EventData>
    </Event>
    (0)

  3. #3
    Player
    Judge_Xero's Avatar
    Join Date
    Mar 2011
    Location
    Ul'dah
    Posts
    2,228
    Character
    Divine Gate
    World
    Exodus
    Main Class
    Marauder Lv 60
    Maybe try running the game with only one of your Video Cards.

    Also, if you go to control panel -> Device Manager - is there any items there with an ! in yellow. May be that no chipset drivers were installed
    (0)
    "I don't always drink beer, but when I do, it's often."
    Temp Forum Ban - July 7th 2016 *** I promise to never call out scrub players again due to it causing a toxic community

  4. #4
    Player
    Train88's Avatar
    Join Date
    Aug 2011
    Posts
    341
    Character
    Aleddra Sunbeam
    World
    Lamia
    Main Class
    White Mage Lv 60
    From error log: "Exception code: 0xc0000005". That is a memory issue, access violation.

    Open the case and make sure the memory bars are firmly latched. Heat can cause them to creep out.

    Run a memory test, you may have a damaged memory bar.
    (0)
    When life gives you lemons, cry yourself to sleep, and tell all your friends.