I own FFXIV for PS4 on disc, but decided I'd like to have it digitally on PS4 instead, so I bought it digitally. When I go to log in, it wants me to make a new service account for the game, and gives me no other options. It says if I make a new account I won't have access to any of my characters or anything else and that I should click "back" if that's not what I want. However clicking back gives me no option other than to go forward again. I cannot choose a service account.

This is on the launcher screen, not the world and character select screen.

I also have the PC version registered to my current service account.


I don't wish to make a new service account and start over.