Issues having both digital and physical FFXIV on the same service account

[AlexTheSoutherner]

I own FFXIV for PS4 on disc, but decided I'd like to have it digitally on PS4 instead, so I bought it digitally. When I go to log in, it wants me to make a new service account for the game, and gives me no other options. It says if I make a new account I won't have access to any of my characters or anything else and that I should click "back" if that's not what I want. However clicking back gives me no option other than to go forward again. I cannot choose a service account.

This is on the launcher screen, not the world and character select screen.

I also have the PC version registered to my current service account.


I don't wish to make a new service account and start over.

[AlexTheSoutherner]

Is there a number I should call to help resolve this issue?

[Duuude007]

The SE support line to permanently disassociate your old account from your PS profile is sort of a last resort, but I have heard people in certain situations get help there.

That said... You can always create a new PS profile on the console. When you login to it, you can associate a different ffxiv licence to your console. Then you merely need to switch profiles to switch accounts at will.

[AlexTheSoutherner]

Wait, so would that allow me to use my old account and characters on my PS4? The issue is I don't want anything to happen to them and I don't want to start over.

Also making a separate profile on PS4 requires an additional PSN account, which is kind of a hassle.

[AlexTheSoutherner]

I ended up making the new service account after finding out I could still pick the old one from someone who had a similar problem.

I've run the game now and am using my old service account just fine. The issue is resolved.